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Cos Petrondas
Cos Petrondas
User

Quantity Discounts not applied to order  en

Autor: Cos Petrondas
Besucht 1079, Followers 3, Geteilt 0  

Hi

On my website, any orders for 2 or more items receive a 5% discount.

However, the software does not apply this discount at checkout (good for me but no so good for my customer or my reputation)!

Any ideas please? The website is www.abiwear.co.uk

Many thanks

Cos

Gepostet am
7 ANTWORTEN - 1 NüTZLICH - 1 KORREKT
Incomedia
Claudio D.
Incomedia

Hello Cos,

I made a test order (150422-ZC75) and the quantity discount was correctly applied ad the checkout. Also on PayPal it was shown the discounted price.

Many thanks!

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Gepostet am von Claudio D.
Pcssa .
Pcssa .
Moderator

. . . how did you enter the the discount ? it works when ordering 2 (each article)

otherwise put a coupon-code and set a minimum amount . . .

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Gepostet am von Pcssa .
Cos Petrondas
Cos Petrondas
User
Autor

Hi Claudio & Pcssa

Thanks for info and advise. I see that buying 2 of the same item works fine. However, my customers buy 1 each of different styles, and this doesn't work. (Please see attachment).

I seem to remember this function was OK in Website X5 v.11, but not in the PRO version

Re Coupon Codes - I know this works OK because I've been testing it but it means changing discounts all the time which is time consuming, and marketing wise offers different and additional opportunities for encouraging customers to purchase. (I've proposed an idea on this topic regarding more functionality and ease of use).

Thanks

Cos

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Gepostet am von Cos Petrondas
Pcssa .
Pcssa .
Moderator

. . . but coupon you can set for a limited time - when ending it dos not work any more; so you can set another code for other purposes . . .

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Gepostet am von Pcssa .
Cos Petrondas
Cos Petrondas
User
Autor

Yes - I understand this and agree with you but....

1 - Why does the PRO version not do the same job as the version 11? (ie apply the discount correctly)?

2 - I have more flexibility if I have a permanent and individual discount as at present, but also use Coupon Codes in a different way? (doing a very specific and individual sales event for any of my customers that I choose to give the coupon codes to. This will replace or be in addition to any other standard discount).

Thanks

Cos

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Gepostet am von Cos Petrondas
Cos Petrondas
Cos Petrondas
User
Autor

Also, thinking further on this, why would anybody want to buy 2 pairs of shoes identical to each other or 2 identical dresses? People buy more than 1 item on a website but different styles.

The facility of discounting as at present is not useful - it is only useful if you are selling cans of baked beans or chopped tomatoes but nothing else!

Thanks

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Gepostet am von Cos Petrondas
Incomedia
Claudio D.
Incomedia

Hello Cos,

This discount function is for the same product only. Also in the Evolution Version it works the same.

I would like to suggest that you open an "Idea" Post where you describe to us the feature you would like to see implemented in the future releases of WebSite X5.

Many thanks!

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Gepostet am von Claudio D.