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Paul M.
Paul M.
Moderator

Hello Nick,

For further information can you advise what happens when you single-click on the 'Edit' icon, as shown in the screenshot attached?

I assume you are working with Evolution 12?

Kind regards,

Paul

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Gepostet am von Paul M.
Nick C.
Nick C.
User
Autor

hi Paul M

yes, i am working with evo 12

a single click on the edit button opens the editor window but the editor window shows no text or cursor left click or right click have no effect

the toolbar lets me select font type and size but no text 

regards

Nick

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Gepostet am von Nick C.
Paul M.
Paul M.
Moderator

Thanks for the update...  I'll notify this to Incomedia immediately: however, please be aware that it can take approximately 24-48 hours to receive an official response from the support team.

In the meantime, can you please ensure that Windows is fully updated with all patches and driver updates?

Many thanks...

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Gepostet am von Paul M.
Incomedia
Claudio D.
Incomedia

Hello Nick,

As first try to repair the .NET Frameworks:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

Once done test it again.

If this should not help proceed to install all visual C++ by choosing always the X86 Versin from here:

https://support.microsoft.com/en-us/kb/2977003

Please keep me updated.

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Gepostet am von Claudio D.