WebSite X5Help Center

 
Lauren W.
Lauren W.
User

Activation required again  en

Autor: Lauren W.
Besucht 1504, Followers 1, Geteilt 0  

I have been using professonial 12 for a few months now. Last night I click the link and I get the activation box come up... strange. I close it, open it again and my software comes up. I do my work and close it down. 

This morning I go to open it again and it requires activation, no way around it. 

I have the activation key but I am worried I will lose all my work if I reactivate. Will I? if so is there a way around it? I can bite the bullet if I have to but I rather make it easy on my self in the long run and save my templates. 

Also if I reactivate will I still have another ativation to use on another computer?

I am runing windows 10.

Thank you in advance

Gepostet am
2 ANTWORTEN - 1 NüTZLICH - 1 KORREKT
Incomedia
Claudio D.
Incomedia

Hello Lauren,

If you reactivate it by entering the licence key nothing will get lost of your work. Try to see if after reactivating it works again normally without asking you the activation key again.

If this should happen try to see if starting the program with the right click as administrator solves the issue.

The activation on the same computer counts still as one since the computer is the same so you won't loose the activation on another computer.

Many thanks!

Mehr lesen
Gepostet am von Claudio D.
Lauren W.
Lauren W.
User
Autor

I tried running as admin but it still asked for activation, And When I did put in the activation code found in my profile it had all my sites still on file. Thank you for your help

Mehr lesen
Gepostet am von Lauren W.