WebSite X5Help Center

 
A. W.
A. W.
User

X5 Prof 13 freezes when trying to upload unpublished files  en

Autor: A. W.
Besucht 1063, Followers 1, Geteilt 0  

Hi,

I upgraded from V.12 to v.13 yesterday - so my version is up-to-date. I keep getting freezes when I have to force quit the program when uploading.

Every time when this is happening:

- When an item doesn't upload properly, I get the message "Retrying to upload unpublished files..." then the program freezes. Hence I have to force quit through Task Manager

- When uploading without saving before hand, I get an endless wait after upload, when the program is trying to save after upload. Then I can force quit with the X in the top right corner of the window.

What I already did:

entering lodctr /R in cmd.exe - which was a success windows wise but not X5 wise.

This is getting massively frustrating. Please help.

Thanks

Gepostet am
3 ANTWORTEN
Esahc ..
Esahc ..
Moderator

Annette, it appears there are many people experiencing this problem, and there are very few reports of successfully resolving the issue.

I found one post where a user appears to have overcome the issue by removing all optional objects.

https://helpcenter.websitex5.com/de/post/164652

(the last entry)

Good luck - home it helps

Mehr lesen
Gepostet am von Esahc ..
A. W.
A. W.
User
Autor

Hi Esahc!

Thanks! I read the posts. But better open another ticket to show that I am one of them too, instead of doing nothing or just squeeze myself in somewhere and being overseen. Most (good) ticketing system has an incident grouping mechanism anyways... hopefully this one too :-)

Mehr lesen
Gepostet am von A. W.
Esahc ..
Esahc ..
Moderator

Good luck Annette - this is NOT a good ticketing system.

Can I assume you have no optional objects?

(or if you do, removing them does not resolve the problem?)

Mehr lesen
Gepostet am von Esahc ..