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Pikacs G.
Pikacs G.
User

Cannot activate license  en

Autor: Pikacs G.
Besucht 1939, Followers 1, Geteilt 0  

Dear Madam/Sir,

I purchased license following the link from the e-mail, as follows,

https://incomedia.cleverbridge.com/627/purl-dem_pro_a_of45pro-a-jul?utm_source=Incomedia&utm_campaign=bb84a4c329-dem_evopro13_videosuite16_07_08_evo10-11-12_wwen&utm_medium=email&utm_term=0_5702b1258a-bb84a4c329-129626341&goal=0_5702b1258a-bb84a4c329-129626341&mc_cid=bb84a4c329&mc_eid=386520e799

Reference #115287186

However, when I tried to activate the license, I am receiving an error, that is the license code
is not valid for the full product.

Please advise, there was nothing about this license requiring an older product or whatever.

Kind Regards,

 Gabor Pikacs

Gepostet am
1 ANTWORTEN
Incomedia
Elisa B.
Incomedia

Hello  Gabor,

I am sorry for this inconvenience. Are you getting error 322 when trying and register the licence with the e-mail ***? This happens because you have bought this new version with a discount, which you could enjoy because you already own previous versions. For this reason, the licences are linked to one another and may not be registered separately.

Therefore, I kindly ask you to use the e-mail you have used to register the previous versions.

Thank you! Have a lovely day.

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Gepostet am von Elisa B.