Complaints about V14 
Autor: Mark Fletcher
Besucht 1733,
Followers 1,
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I have not been able to use V14, because of the following serious bugs:
Alignment of cells not working.
Invoice/order emails not working correctly.
New users cannot be downloaded.
Email validation was not working, but now fixed.
I never had serious problems like this in previous versions and it is only on this version, that I have had to complain.
However complaints are just dismissed by the moderators.
When will these be fixed, so I can use V14. The change in the login procedure makes it necessary for the future.
Gepostet am
Aw
Hello Mark,
I have set this post for Incomedia to respond.
Best Regards,
Autor
Your response Aw is a disgrace.
Funny how you only respond after the update.
When have you lot ever apologised?
Hello Mark,
You know that I am just a user like you? I am not from Incomedia in any way.
I responded when I got home from work and saw your post, it has nothing to do with the update.
And to help you I have set this post for Incomedia to read, so your complain is handeld correctly.
Sorry you feel that way about the moderators though. They are all users as fas as I know.
Best Regards,
Hello Mark,
I am very sorry for the difficulties you have faced. I have noticed that you had reported them on other posts, and also that most of them have already been solved. If I am right, the only matter which has still not been fixed is the cell alignment issue. Claudio has replied on the post, he will let you know as soon as he will have some news for you. I know it's frustrating I can understand that this situation is very bothering for you, but unfortunately it may take some time to carry out all the analysis and tests to solve a problem.
Unfortunately, sometime some difficulties may arise despite the beta testing period previous to the software release: the reason for that is that more people use the program on real projects. Still, our developers are always at work in order to spot and solve any irregularity in the shortest time possible.
Thank you for your patience and collaboration. Kind regards.
Autor
Sorry at this stage is not good enough. I will be sending you an invoice for my wasted expensive time.
You have broken trading standards laws by claiming your v14 software works, where clearly it does not. In fact, this has caused some of your customers to lose money.
All the evidence has been collected.
This is becoming all too familiar, selling software, which does not work.
If you do not compensate me, I look forward to seeing Incomedia in court.
Regards
A consumer protected not only in UK law but EU law.
Hi Mark,
I don’t think you can sue because a software application does not meet your expectations. Take a look at the license agreement that appeared on screen when you installed the software. It does not guarantee that the software works. All software companies have similar licence agreements.
See the attached sceeenshot for more information.
Myron I tend to agree with Mark on this point. You may be right re license agreements but I think it goes further than that. Customer satisfaction in this case could be more of a problem for incomedia. They implied that the software would work.
I have spent almost a month trying to get a crucial component working which was the main reason I purchased X5 in the first place. I get the impression that Incomedia leave problem solving to users and seem to have limited input.
I could be wrong but if you look at my posts I think you will agree most of my help has come from USERS.
I think X5 has great potential but the slow response to iron out bugs is hurting them. I like X 5 but if it continues in this vain it can only hurt them in the long run.
William
William,
i have the same opinion. When WIX turns on the turbo, many home page providers look stupid from the laundry.
Please INCOMEDIA. Hurry up to make a working program your users are waiting.
Hello William, Mark, and Siegbert,
I think part of the problem with regard to slow turnaround on bug fixes is that the software has to be updated in so many different languages. If this was an English only application, the fixes would probably come along a lot quicker.
I'm not making excuses for Incomedia; it's just a general observation.
Mark Fletcher, I feel sad that you are having continued negative issues with no resolution with Incomedia. Lucky me to have zero issue with my Black Friday refund. After reading through their online user guide that Evolution only had 2 website responsive settings, I took advantage of the Black Friday discount again to buy the Pro version.
Not able to call & cancel Evolution 1st: US cleverbridge phone number is from 8am - to 8pm, Monday I called & my refund was immediately resolved. Though I am not suggesting you pursue a refund, you may find help by calling them. The sofware company Incomedia headquarters are based in Italy: according to their italian website X5 site and on LinkedIn. Maybe you will find a modicome of Peace with the following resources, Mark. Juli ;)
https://www.cleverbridge.com/corporate/about-us/
Scroll down this page to view the 2 US phone numbers:
Phone: +1 415-612-2806 - San Fransisco
Phone: +1 312-922-8693 - Chicago
https://www.incomedia.eu/en/contacts.html
Business Phone: +39 0125 1925777
Fax: +39 0125 251624
***, Facebook
https://www.linkedin.com/company/incomedia
http://www.incomedia.eu
Autor
I am not looking for a refund. I am looking for compensation for the wasted time I have spent on a product, that simply did not work. I have invested too much time using WebsiteX5 over the years.
Their waranty agreement is null and void, in the EU, if the software does not work. Minor bugs are acceptable. Major bugs are not.
I see no reason I have to pay good money to do the developers job in finding these unacceptable bugs.
V14 was never ready to be released, when it was.
I seem to recall many similar complaints were made when Version 13 first came out. Some of us could not even run the software due to that pesky Lavasoft issue....but eventually it all worked out ok.
I would suggest to Incomedia that they extend the time for the Beta testing and try to get a wider range of users testing everything before releasing a new version. They don't have to put out a new version every 12 months.
Criticism of the Moderators is simply unacceptable. They aren't paid by Incomedia. They do this because they are experienced users who like to help others. Without them, many of us would still be struggling. Yes, you could argue that Incomedia should have more people helping on the forum. The wide variety of languages is a disadvantage, as Myron suggests.
Autor
Sorry Wayne, but Andre was out of order for his 'Aw' comment, and he has apologised.
Hi Mark,
I perfectly understand your point of view and please believe me if I tell you that we are all sorry for the troubles you have been experiencing. I know that a sorry may not be enough, but I am sure that any issue you are having now will be fixed, just like the other cases you have reported and then solved.
It is unfortunately not possible for us to pay you for the troubles caused. As it is stated in the EULA you approved when installing the program, it is not possible to guarantee the perfect functioning of a software in all the cases. In fact, sometimes specific issues may arise because of some particular PC configurations. Still, we are always here to help you, because the most important aspect for us is giving you the possibility of working serenely with WebSite X5.
Please let me know if there is anything I can do for you. Kind regards.
What in the world is Siegbert trying to say here? This comment is totally meaningless to me. It looks like some foreign language text that was convverted (incorrectly) with Google translate.
Hallo Myron,
sorry, this text come from Germany near Stuttgart and some people have a own language with the name Schwäbisch. Google cannot translate it.