V14 keeps crashing and my files are all over the place 
Autor: Derek B.Ive had nothing but problems with this v 14, download how can i fix it ive had lots of error messages and crashes
ive also had resolution problems with uploading to the internet my website is all over the place and my laptop was looking great but now my laptop starting to play up and text starting to move, as though everything is too big
my laptop is working fine its the v14 download thats the problem.........
any suggestions ive started to sort my website out but im not convinsed it working as it should
please take a look at my website
www.upvcdoorlockrepairs.co.uk please take a look from your mobile phone you will see what i meen.
please help me with this asap ive spent hours and im not pleased.. im thinking about uploading my old files on v8. i never had any issues with that version.
if this cant be resolved i would like a refund,
regards Derek.B
Hi Derek,
I am sorry for the difficulties you are facing, but I am sure that we will be able to solve everything together. First of all I ask you please to keep separate issue on separate post, in this way I will be able to look into each individually, thus providing you with a better support, without risking any confusion. For example, I see you have created another topic for the mobile issue, we can keep dealing with it on this post: https://helpcenter.websitex5.com/de/post/188413
As to the other issue, if I understood correctly you are getting error messages while working with the software, you also posted a screenshot. When and where do you get this error message? Does the program crash when you are doing something in particular (ex. preview, start etc). How big is your project and how many pages does it have?
What you can do is to verify if you have any empty cells on the page, and, in yes, you should please add some Objects, and leave them empty. Also, please try with a new project, so to test if you see the same behavior there, too.
Thanks! I'm looking forward your reply. Kind regards.
Autor
Hi Elisa,
with regards to the error messages im getting, i keep getting two messages the one you have already seen and the one in the attachemnet saying ive got two programs running or it didnt close down correctly but i get these every time in project selection,any suggesttions.
regards Derek,
Hi Derek,
as to the main error you posted the screenshot of , i.e. the "Incomedia has stopped working" message, do you get that message each time you do something in particular?
As to the new error message, you are getting it because when the program crashes, it cannot save the project correctly, so when you open it again it gives you the second error message you get. You can click on OK and, if it does't start correctly, try to restore the project from a backup copy.
Thanks! Kind regards.