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James H.
James H.
User

Need a Moderator or sales support  en

Autor: James H.
Besucht 1166, Followers 1, Geteilt 0  

The system has allowed me to purchase credits to use in the marketplace even without a license under my account - Im trying to purchase a template for 20 credits (I have 25 in acct) but I cannot download it without being redirected to the purchase software page.   I have a friend that has version 13 professional - Im trying to purchase this template for him.  I used a prepaid debit card and it is NOT possible to refund back to this card!  Is there a way a moderator can "add" this to my purchases so I can download the template?  I would like to purchase the 20 credit full template "Atrix".

I cannot find anywhere where it stated that I can only purchase templates with a license under the account, nor can I find any stipulations in your user agreement or terms of service that states an active license under the account is needed to purchase templates or objects for use, thus, I was mislead into purchasing the credits themselves.  I am trying to purchase the template to give to someone that is making my website. I was told I simply need to purchase the template and provide him the exe file for the full template, and he will have me up in no time..

Thank you for your help!

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3 ANTWORTEN
Andre E
Andre E
Moderator

You need to wait for Incomedia to respond.
I have set this post for them to react.

Give them a few day's it's a bit busy at the moment.

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Gepostet am von Andre E
James H.
James H.
User
Autor

Thank you very much for your help and timely response!

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Gepostet am von James H.