Software crashes after preview 
Autor: Jeff W.Hello,
However, upon updating the website (that is: working on its pages offline), the software crashes 7 out of 10 times. Everything goes completely gray: the screen windows becomes a gray plane, no content is visible and I get a popup window stating the software ended. The only thing I can do, is click "OK" and restart. this is worse after i make changes to the header and footer. i added a phone number in a text and it crashed upon preview
Upon opening the website project again, I get the message that a previous version didn't get closed properly (which is of course true...) and I have to do the last updates all over again.
I have no idea what causes this but I hope you guys find a solution because it is quite cumbersome.
Mind you, I have a working website made with X5 17.1.2, so eventually things get finished.
Autor
and again and again, 10 times its crashed today
Autor
and counting
Jeff, you had a similar issue years ago, there was a link to a solution(?) but it is marked as private so I have no idea if it is still relevant.
Could you check your current project and ensure there are no empty objects on any pages and if so put something in each. The object does not need content (eg empty text or html objects)
Please let us know.
(make regular use of step 5 export, export project to create multiple (keep changing the name by adding incrementing number or date) iwzip files. Also ensure there is a tick against backup when uploading under down arrow next to save)
Autor
This what i got to resolve my issue before
Hello Jeff,
It has been released an update in the beta channel which will be soon released as official update. As soon as you get the notification in the program about a new update proceed to install it and then test it again.
Please keep me updated.
Posted on the 10/21/2016 05:35:19 from Claudio D.
the developers releasedd an update. it worked perfectly until this last update
Autor
i cant get any work done, crashed constantly. i have exported, imported, changed computers, i am looking for empty objects but now when i try to open anything it crashes
Autor
i also made the other post public, so you can view it
Jeff, did you import the site to the other PC or are you working from the cloud, across a network or from external USB (WX5 does not play nice if not working locally)
Did this issue occurs after a WX5 update perhaps?
Autor
I imported into the other computer
this started after the last update, i have been 8 hours now. crashes randomly while previewing and if i try to open an object to edit. have to close and restart. plus it never saves my last 5 changes i made even though i saved (previewed) after the edits
Hi Jeff.
The reason for this, specifically with the preview, could be different. I would like to ask you to perform these two checks for me:
1_ First of all, how big is your project in size? A very big project might take longer to elaborate its pages, and launching many subsequent previews while contemporarily shutting them down without giving the software the proper amount of time to perform its calculations might be the reason
2_ Long calculations might be due to a bad page layout. Even though the software allows you to create as many cells in Step 4 as you need, it is a bad practice to create many just to leave those empty. They can dramatically decrease the software's performance. If you happen to have many empty cells, either delete those or fill them up with Object. They can be empty even, just don't leave the cell blank
Verify these two things, and keep me posted after
Thank you
Stefano
Autor
HI
SO FAR THIS APPEARS TO BE SOLVED WITH THE RECENT UPDATE