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Kim P.
Kim P.
User

New paypal commerce platform not working  en

Autor: Kim P.
Besucht 889, Followers 1, Geteilt 0  

I can't seem to get the new paypal platform to work. I've set everything up, I already have a paypal business account. It says paypal account has been correctly connected but when I make a purchase I get sent to my error page. Is there anything else I need to do for it to work?

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Aleksej H.
Aleksej H.
Moderator
Nutzer des Monats EN

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

What kind of error do you see?Please provide a link to the product page of the site.

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Gepostet am von Aleksej H.
Kim P.
Kim P.
User
Autor

It's the error page I have set up for if there's an error when paying with PayPal. When you click buy now after putting in all details it doesn't connect to PayPal, goes to error page

https://www.vanillabear.com.au/error-page.html

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Gepostet am von Kim P.
Andy A.
Andy A.
User

Kim, i did a test buy and it worked for me  so seems to be set up ok,  i bought a mini perfume bottle i think for  - 5 bucks.. it will show as Jane Macgregor on Paypal.  but all seems to be OK from a customer POV.  Im using a laptop, but most traffic on my sites come via a mobile or tablet. if you wish i can try that and then you an just refund the PP payments..??

Let me know.

Great looking site BTW..

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Gepostet am von Andy A.
Andy A.
Andy A.
User

PS. how did you get the "pay now" button on your invoice/receipt ?  i would presume its to do option with sending order,  can you advise how you have set those option up,  that would be great.. 

I have custoomers who "miss" the payment buttons or they dont show, but cant confirm and that would help with payments being held up..

TIA

Andy

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Gepostet am von Andy A.
Kim P.
Kim P.
User
Autor

did you pay with the option that said coming soon not paypal? The coming soon option is the new paypal, the other one is the old one. When I try and pur from my mobile it's not working for me.

I have no idea how the pay now button got on my invoices!

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Gepostet am von Kim P.
Andy A.
Andy A.
User

Im not sure,  i only saw one option,  i will check again..  if you could screenshot your  shopping cart "sending order"  so i can see how you set that up..   that might help.  i will check just now,..

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Gepostet am von Andy A.
Andy A.
Andy A.
User

Kim,  yeah,  when clicking PP button, it takes me to the custom error page you have created..

I had an issue??  when you export it to your website, in the export page, is it the https:// as this caused issues with my PP setup..  it doesnt matter for uploading files, but when it comes to the PP process I found out it matters a great deal..

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Gepostet am von Andy A.