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Gregory S.
Gregory S.
User

Email going to junk mail  en

Autor: Gregory S.
Besucht 764, Followers 1, Geteilt 0  

Stefano, on the webinar yesterday, you indicated that your hosting site had eliminated the various problems that many websites have when sending email.  I received your reminder yesterday morning about this webinar and it went to my spam box.  Why???

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3 ANTWORTEN - 1 NüTZLICH
Esahc ..
Esahc ..
Moderator

Gregory, what email client are you using? Declaring an email as spam is a learned behaviour. If you have marked similar invitations to seminars/webinars and events as spam in the past your email client will know no better. If you are using gmail, most emails of this type are deemed spam by millions of users unfortunately. You should regularly visit your spam folder and mark appropriate emails as not spam (whitelist).

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Gepostet am von Esahc ..
Gregory S.
Gregory S.
User
Autor

Good morning Esahc. I use Outlook365 and regularly visit my spam folder and mark appropriate emails as not spam (whitelist).

The reason I posted this is that during the webinar Stefano indicated that using the new web hosting space that Website X5 pro licencees now have available eliminates all the setup issues that other hosting platforms can cause. You won't even have to worry about searching and entering server connections or activation parameters for your database or email he said.

And while most of this is true, the one problem that still exists is that email relayed on through the validation emails frequently are treated as spam.  

One thing I noticed is that if I use my Go Daddy (my webhosting provider) email to send from, my emails using SMTP do not go to spam. But if I change the email I use to send from to my Apple email, they all go to spam.  This implies to me that there is something encoded into emails sent from the same Go Daddy domain, the same place that hosts my website, that prevents them from being treated as spam.  

So my thought is that there must be a way to whitelist relay email senders. No idea how to do this, but this is the theory I have developed based on experimenting with validation emails.

So when I saw the email reminding me that Stefano's webinar was going to start shortly, and noticing it went to spam in my Outlook (probably because it was sent through bigmarker.com), I realized that there are still issues when relay email that website X5 hosting has not solved.

Hence my question.

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Gepostet am von Gregory S.
Incomedia
Elisa B.
Incomedia

Hi Gregory, 

please consider that the webinar invitation e-mails aren't managed with WebSite X5, so I confirm the fact that you got it in the spam folder isn't related to the program. 

Thanks! Kind regards.

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Gepostet am von Elisa B.