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Jackeline R.
Jackeline R.
User

Product Page not appearing in published website.  en

Autor: Jackeline R.
Besucht 766, Followers 1, Geteilt 0  

Hello community!

Well, the thing is that I have a developed website with the last version of WebSiteX5 Pro, and it is already published, web site works perfectly but the "Product Page" in every single product of my store do not appear. I can click in the name of the product to access the "details page" and it actually opens, but none information of the product is displayed.

Hope anyone can help me solve this I have no idea why this is happening. 

Thanks!

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4 ANTWORTEN
Aleksej H.
Aleksej H.
Moderator

Hello. Please provide a link to the page. What version of PHP do you have?
1) When you are in the program, press the CTRL key on the keyboard and without releasing it, press the preview button.
2) Delete all site files from the hosting and re-upload the entire site, not just the changes.
3) Clear your browser cache and check. Please try again with different browsers.

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Gepostet am von Aleksej H.
Jackeline R.
Jackeline R.
User
Autor

Hello, thanks for the answer. The PHP version is: 7.4.30 ( www.ocondo.com.mx )

I followed your recommendations but there are no changes... Even with different browsers.

If you have any other recommendations (or anyone does) they would be very much appreciated.

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Gepostet am von Jackeline R.
Aleksej H.
Aleksej H.
Moderator

I see errors in the console. This may be the cause of the problem.

Try PHP versions 8.0, 8.1 and 8.2.

If it does not help, please send the contents of your error log from the hosting (you can find out about this in the technical support service of your hosting).

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Gepostet am von Aleksej H.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Nutzer des Monats ESNutzer des Monats PT

x Jackeline R.,  ... (It > En) ...
1)  ... you have an inadequate, insufficient PHP (PHP/7.3.33)!  version on the server...!...
... must be at least PHP/7.4   >> PHP/8++ ...
... you can check here the PHP version you are using now:
>> www.ocondo.com.mx/admin/login.php
...
2)  ... in Step_1 you didn't declare the real and correct address of the site...!...

.

ciao

.

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Gepostet am von  ‪ KolAsim ‪ ‪