Hi Adrian, 

you mean the shopping cart, right? What PHP version do you have?

Thanks! Kind regards. 

until yesterday I was using version 7.4. I now changed to 8.1 but it did not improve the situation. in version 8.2 the products are not displayed.

Hi there!

Please start the project preview by pressing CTRL+Preview, then re-upload the whole website again. 

Remember to refresh the page once the website is re-exported by pressing F5. 

Thanks! Kind regards.

Hi. Thank you for your answer. I'm sending a screenshot in the attachment, but I'm not sure if that's what you wanted. I don't have a preview button on my keyboard

Hi Adrian, 

I'm sorry, I think there was a misunderstanding, what I mean is you have to preview your project but instead of just clicking on the icon, you need to press the CTRL key and meanwhile click on the Preview icon. 

Thanks! Kind regards.

Thanks for the information. I did this, it took an extremely long time to generate the preview. After about 15 minutes, the preview was ready and I exported the entire website to the server. Unfortunately, nothing helped :(

Hello Adrian,
if this did not influence the loading speed, I suspect the issue may be related to the server.
I would suggest contacting your hosting provider, and you could also provide me with a copy of the project so that I can test whether this loading is slow if the website is hosted elsewhere.
You can export it in Step 5 - Export, choosing the Export the project option to generate an IWZIP file.
You can then upload the file with WeTransfer.com or similar services, and provide a download link at sales @ incomedia.eu (without the spaces).
Thank you.

Eric

I also think I used a different server once and everything was fine. I contacted the server provider, but they said everything was fine and that I should look for problems in the project. If possible, I will send you the project file for testing. I am very grateful for your help!

Hello Adrian,
let me know if/when you are able to send the IWZIP and I will test the loading speed of the website on a WebSite X5 Hosting.

Eric

I sent a message by email

Hello Adrian,
would it be possible for you to upload the IWZIP on a different platform, such as https://www.swisstransfer.com/en-gb ?
It seems that a login or registration with an Apple ID is needed to use that iCloud link.
Thank you.

Eric

Yes of course

Unfortunately, items in the store are also loading slowly. I conclude that it is probably not a matter of histing. Thank you very much for your help and commitment!

Hello Adrian,
the loading may be also due to the images taking some time to be displayed, from what I can see when visiting the website and investigating the page.
You could try checking if the situation improves with fewer of them, or smaller ones.
Network speed also affects this, as for example using a mobile phone with 5G I was able to load it faster than on a computer.
What about some products that were not displayed? Did you encounter any?

Eric

When it comes to products that do not want to be displayed, I think it has to do with the browser cache. When I browse products after clearing memory or in incognito mode, this problem does not occur.