The problem with the Facebook plugin. 
Autor: Dariusz D.
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Followers 2,
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Does anyone know when the problem with the Facebook plugin will be fixed? The problem appeared after the last update to v2024.4.6. The plugin does not work on the site - it does not display content - it is not visible at all.
https://market.websitex5.com/pl/obiekty/livepreview/2690b203-124a-4264-a4e2-34a0f88dea8
Gepostet am
maybe it's the same problem found in this Italian post
https://helpcenter.websitex5.com/de/post/267992
Autor
This is not the same problem. The issue is that the Facebook plugin does not display anything on any of the pages (regardless of the resolution).
See on the Website X5 Marketplace - plugin does not work, it is inactive.
https://market.websitex5.com/pl/obiekty/livepreview/2690b203-124a-4264-a4e2-34a0f88dea8
Compare the behavior of the Pinterest plugin on the Website X5 Marketplace.
https://market.websitex5.com/pl/obiekty/livepreview/171e91ff-c669-4372-91b3-2d5d24f7f57
I don't know why it doesn't work in the MarketPlace or in your website, but on my test site the Facebook object works fine!
except for the smartphone resolution for the problem already reported by Giancarlo...
Check that you do not have AdBloker active in your browser
put the link to your website, maybe you have other components that conflict
@Dariusz, remember that you can use the Facebook object ONLY with Facebook PAGES and NOT with personal profiles...
e.g. with this one I see on your site in the profile, it cannot work
https://www.facebook.com/anna.lipecka
(It > En) ... in order to evaluate you should post your LINK...
... as you can see, in Claudio's example site facebook works regularly:
...
... however, you can also try directly with the embed code proposed by facebook itself...
... for example to try immediately just paste this facebook code of INCOMEDIA in an HTML Code Object:
<iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2FIncomedia%2Fposts%2F996748339157041&show_text=true&width=500" width="500" height="699" style="border:none;overflow:hidden" scrolling="no" frameborder="0" allowfullscreen="true" allow="autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share"></iframe>
...!... obviously it will not work on the smartphone for the known reasons, and in this case you can fix it with an old method/trick of mine...!...
.
ciao
.
Autor
@Claudio
This problem appeared on my other site (not the one you posted).
See https://foxesbooks.pl/kontakt.html
The Facebook plugin is located on the left side of the contact form.
Facebook page https://www.facebook.com/foxes.books/
This issue appeared after the last update to v2024.4.6.
Autor
@KolAsim
as you can see , your Facebook Page function very well on my site
i have beta version 2024-4-7-2
maybe you have a problem with Google tag manager
try remove all extra code
or try remove facebook object and putting it back in.
Autor
@Claudio @KolAsim
This is what it looks like when editing in WebSite X5 version 2024.4.4
Autor
@Claudio @KolAsim
This is what it looks like when editing in WebSite X5 version 2024.4.4
Autor
@Claudio @KolAsim
This is what it looks like when editing in WebSite X5 version 2024.4.4
maybe you have a problem with Google tag manager
try remove all extra code
or try remove facebook object and putting it back in.
... for me it is a different case...
... as I asked you before, the LINK is worth more than 100 words and saves you some time...
... in fact your problem depends on the facebook social icon that you inserted in the FOOTER...
... if you delete this object, your facebook will work normally again..
... here I applied my EXTRA code...
.
ciao
.
... here you find a case very similar to yours:
https://helpcenter.websitex5.com/de/post/268314
.
ciao
.
Autor
Unfortunately these changes did not help.
...I checked, it works for you now...
Autor
@Claudio @KolAsim
This problem was caused by "Messenger Chat Plugin Code":
When I removed the code below, the Facebook plugin started working.
<!-- Messenger Wtyczka czatu Code -->
<div id="fb-root"></div>
<!-- Your Wtyczka czatu code -->
<div id="fb-customer-chat" class="fb-customerchat">
</div>
<script>
var chatbox = document.getElementById('fb-customer-chat');
chatbox.setAttribute("page_id", "---I hid the number---");
chatbox.setAttribute("attribution", "biz_inbox");
window.fbAsyncInit = function() {
FB.init({
xfbml : true,
version : 'v11.0'
});
};
(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s); js.id = id;
js.src = 'https://connect.facebook.net/pl_PL/sdk/xfbml.customerchat.js'
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
</script>
The Facebook social icon (with link) that is inserted in the FOOTER was not the cause of the problem in this case.
Thanks for your help!
Regards