Unable to Send Customer Confirmation Email in website X5 Pro 2025.1.3 
Autor: Benjamard C.Hi,
I’m using WebSite X5 Pro 2025.1.3, and I’m having an issue with the order confirmation emails.
Here’s the situation:
I can configure the admin notification email in the Order Management section, and I receive the order details just fine.
However, there is no option to send a confirmation email to the customer after they place an order.
I’ve checked the settings under "Sending Orders", and it only allows me to send the data by email to myself (admin), with the option to attach the order data in CSV format. I do not see an option to send a customer confirmation email.
I’ve confirmed that I’m using WebSite X5 Pro, but I cannot find any way to configure the customer confirmation email. I’ve also looked for settings under “Advanced Settings,” but I still cannot find a solution.
Could anyone guide me on how to enable or configure the customer confirmation email? Or is there a workaround for this?
Any help would be greatly appreciated!
Thanks in advance!
Here you can find the instructions from Incomedia and below the screenshot with a setting example of the German version of WebSite X5, see
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----- Instructions from Incomedia -----
How to set and define the contents of your notification e-mails
>> https://guide.websitex5.com/en/support/solutions/articles/44000673758
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----- Screenshot with a setting example (German version) -----
Autor
Thanks for replying.
That i know, but i want to the order to be send to email and not database. And when you choose the option "to send to email", then you don't have the options on the right side. You can solely write the content of the mail.
So what do I do then, if I want the order to be send to email and not database?
Thanks in advance.
Hello,
a similar text field is available also for the "Send via e-mail" configuration.