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Catalina B.
Catalina B.
User

Stripe error  en

Autor: Catalina B.
Besucht 46, Followers 1, Geteilt 0  

Hello everyone,
I have a problem, I integrated Stripe payment into my online store, I created an account, everything seems to be functional, but when completing the order, after I click Pay, I see that little circle and it doesn't connect further where it should ask for card details.
Has anyone else experienced something like this?Is there a solution?

Thanks

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6 ANTWORTEN - 1 KORREKT
Incomedia
Eric C.
Incomedia

Hello Catalina,
I am sorry about the issue, could you please provide the URL of your website?
Thank you.

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Gepostet am von Eric C.
Catalina B.
Catalina B.
User
Autor

Hello Eric,

I also noticed that if I use the Microsoft Edge browser, the field to fill in the card number appears, but the circle keeps spinning and the payment process cannot be completed. 

The website is www.bicostore.ro

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Gepostet am von Catalina B.
Incomedia
Eric C.
Incomedia

Hello,
I noticed that the website can be reached both with and without www, even though the URL chosen in Step 5 is the non-www version.
Could you please set up a redirect from https://www.bicostore.ro/ to https://bicostore.ro/ so that all visitors reach the correct URL, first of all?
I remain available.

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Gepostet am von Eric C.
Catalina B.
Catalina B.
User
Autor

Hi Eric, I have performed the redirection.

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Gepostet am von Catalina B.
Incomedia
Eric C.
Incomedia

Hello Catalina,
you should now see the card information fields, please clear your browser cache before testing.
I remain available.

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Gepostet am von Eric C.
Catalina B.
Catalina B.
User
Autor

Thank you, it seems that redirection was the solution.

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Gepostet am von Catalina B.