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Mike R.
Mike R.
User

Uploading files to server using the wsx5 option  en

Autor: Mike R.
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Attached screen grabs showing errors at time of upload. This is a recent problem that has arisen from within WSX5. I have cointacted my hosting provider and they confirm that I have set the correct parameters. There is no issue uploading files with Filezilla. 

Can you advise solution.

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4 ANTWORTEN
Daniel W.
Daniel W.
User
Nutzer des Monats DENutzer des Monats EN

The message with the database comes when a function that requires a database is used, such as push notifications or the WebSite X5 Analytics function, see

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Push notifications >> https://guide.websitex5.com/en/support/solutions/articles/44002478461

WebSite X5 Analytics >> https://guide.websitex5.com/en/support/solutions/articles/44002152949

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The second error message could be due to incorrect information in the FTP parameters.

In the current Pro version I have no problems when uploading the files using WebSite X5.

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Gepostet am von Daniel W.
Incomedia
Eric C.
Incomedia

Hello Mike,
I am sorry about the issue, as you already checked the situation with FileZilla, could you please provide me with a coyp fo the project to run additional tests?
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file, making sure not to use the options to include backup and preview files so that the size of the file is reduced.
You can then upload the file with SwissTransfer, TransferNow or similar services, and provide a download link to support @ incomedia.eu (without the spaces).
Thank you.

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Gepostet am von Eric C.
Mike R.
Mike R.
User
Autor

Hi Eric,

As you suggested I have uploaded the project file for redesdale-ra.com. I have the same issues with other websites developed with WSX5, namely: alaceyagri.com and casey-m.com

Thanks for you help with this matter.

Regards

Mike

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Gepostet am von Mike R.
Incomedia
Eric C.
Incomedia

Hello,
I tried to reach the server using the credentials currently in the file with FileZilla, but failed:

Could you check if there is any setting restricting access from networks that have not connected previously?

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Gepostet am von Eric C.