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LogoLogics A.
LogoLogics A.
User

Shopping cart is white no products ??  en

Autor: LogoLogics A.
Besucht 1473, Followers 1, Geteilt 11  

Hi,

Shopping cart is white ( no products on some compouters in Explorer ) ok in Firefox.I had a similar issue with a webshop for a client ( payments issue ) and that was resolved with the beta update, now this??

Its ok in the preview and other browsers and some computers.

Its ok when " in private" is set in the browser ( no cookies )

Deleting all cookies and cache from the computer does not help...Yell

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10 ANTWORTEN - 1 KORREKT
Cheeky Man
Cheeky Man
User

Wink

Have you tried putting products on your page?? Ha ha ha

It's weekend again Annie....

.

www.frankscybercafe.com

.

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Gepostet am von Cheeky Man
LogoLogics A.
LogoLogics A.
User
Autor

Yeah I know now what is causing this!

It only happens if and when I remove one of the standard options of payment ( bank transfer ) and shipment options.

In this case these standard options dont apply to this client.

He only wants options to pay with paypal and delivery at location.

As long as I leave the standard options its all fine. This seems to be yet another bug that has cost me hours to search what causes this and I am still left with software that does not do what it is suposed to do.

Cry

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Gepostet am von LogoLogics A.
LogoLogics A.
LogoLogics A.
User
Autor

Hello Incomedia,

After hours of testing, I noted the following.

The shopping cart is only white / blank after removing 1 of the standard available options (bank transfer and shipping options).
Immediately afterwards, after clicking on the basket, all white page in the editor and after publishing. This is not so on any computer, some give the products again even after publication, other computers give only a white screen.
Of course, it should be possible, these options, to take out and be exchanged by others, such as that previously it was also possible, without a white screen.
Please urgent fix. Customer has paid for a working shop!

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Gepostet am von LogoLogics A.
Incomedia
Samantha M.
Incomedia

Hi LogoLogics!

Could you please link us the page with this error so that we may see it and test it? We can not help you otherwise.
Thank you!

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Gepostet am von Samantha M.
LogoLogics A.
LogoLogics A.
User
Autor

Hello,

This is a site for a client, I had to leave the two standard options, client does not pay for a white non functional shop.

I send you a screenshot and told you in detail when this happens.

I send the project as it reproduces the white page to Incomedia ( Michele C ) so..

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Gepostet am von LogoLogics A.
LogoLogics A.
LogoLogics A.
User
Autor

Here ( enclosed ) is the mail I send as I was asked to send the file to Incomedia.

This was on 13 th of April, 7 day later and no answer or solution yet, and now its weekendCry

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Gepostet am von LogoLogics A.
Cheeky Man
Cheeky Man
User

Wink

What the hell??

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Gepostet am von Cheeky Man
LogoLogics A.
LogoLogics A.
User
Autor

Sealed jep...

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Gepostet am von LogoLogics A.
Incomedia
Samantha M.
Incomedia

Good morning!

I have spoken to Michele, he has given your project to our technical team therefore he is waiting for a response from them. I'm sure you will receive an answer shortly.
Please solve the issue with him in this post http://answers.websitex5.com/post/28230 so that you may gather all the information toghether and solve it more quickly.
Thank you for your patience and for understanding.

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Gepostet am von Samantha M.
LogoLogics A.
LogoLogics A.
User
Autor

Hi Samantha,

Ok I just did, thx.

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Gepostet am von LogoLogics A.