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Karen R.
Karen R.
User

Lost my serial number and application  en

Autor: Karen R.
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Tags:: installation

Here's my problem: I updated to a new computer - did, what I thought was a total transfer, but apparently not. I have lost my application. Completely. What now? I can't find my serial number. We've had a lot of personal flux lately and my disk apparently went "MIA" along with the serial number that I noted and wrote down IN THE CASE!!! Help.

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Incomedia
Steve J.
Incomedia

Hello Karen,

The email you used to register here is not the one you used to register WSX5. For this reason you cannot find it here in your Licenses section. 

Can you tell me which is your License Code or can you tell me which is the email you used to register your license so I can check it? Thanks.

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Gepostet am von Steve J.
Karen R.
Karen R.
User
Autor

Steve, in all honesty, I can't remember my original e-mail. I've been using your programs for years and have changed my own ISP since my purchase.  Its my fault for not being more careful keeping track of things.  I think my best bet is to simply buy the program anew and start over, THIS TIME keeping track of my serial numbers & updating my e-mail in my various profiles.  Thanks anyway.  Valuable lesson learned Cry.

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Gepostet am von Karen R.