Help with publishing a new site over an existing site. 
Autor: Edward S.
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Trying to replace my old website with the new one I built using website x5. I built the new site and tried to publish. I got errors when I tried to publish and now my old site is gone as well. Can someone help me through this??
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Hello Edward, I will try my best to assist you.
Can you give further details of the errors you got when you tried to publish? Or alternatively post a screenshot if you wish?
Kind regards,
Paul
Autor
It completes about 40% of the download then show error signs for the rest
Hello Edward, here are a few suggestions:
1. Check that you're not running out of space on your server. Your webhost might well place a limit on the amount of hosting space you can utilise. I would recommend completely deleting all existing files and folders on your server which are no longer needed (including those of course from your old website)
2. Check that you are uploading into the correct 'Destination folder' on your server (in Step 5 of WebSite X5). From your screenshot you appear to be uploading into a sub-folder named 'www' which is contained within a parent folder also called 'www' - this might be correct, but I doubt it. You may even have duplicate X5 project files in various sub-folders at the moment. Again, clearing the slate and wiping all old data from your server would be the best way to sort this.
3. Try reducing the number of 'Simultaneous connections' in Step 5, to see if this increases compatibility with your server, and allows the upload to complete.
4. Likewise, try toggling the 'Use Passive FTP' setting on or off as necessary, then retrying the upload.
5. WebSite X5 can sometimes manage to successfully upload any unpublished files if you leave it whilst the 'Retrying to upload unpublished files' dialogue is shown... have you tried leaving the software to run for any length of time at this stage?
6. Make sure you have write permissions on all folders which X5 is attempting to upload to. Is there any particular pattern to the failed uploads? Are there any particular folders which the software cannot upload to, whilst other files are uploaded successfully to other folders? If so then this might point to a directory permission setting being incorrect... You would have to CHMOD that particular directory/folder to allow X5 to write to it.
Keep us posted as to your progress.
Kind regards,
Paul
Autor
Hello Paul,
Does that screenshot help you? What other information might you need? I've worked hard to make a new site and I can't figure what is stopping this from publishing.
Thanks, Edward
Autor
I think it there's a good chance it might be an issue of space on the server. Will try that but am also wondering about that destination folder. I have left it blank. What concerns me is the box that says "Path." I am not sure what folder to publish the website to. It pulls up all the folders from the old site. That is where it comes up with "/www/www" It just puts that in there. Not sure what to do there.
Thanks, Edward
Hello Edward,
It's really important that you upload to the correct folder on your server. If not then your website won't be readily visible online.
You need to ensure that WebSite X5 places the 'index.html' file within the 'root' folder of the 'public' section of your webspace. Note that the folders will almost certainly not be called 'root' or 'public', but if you browse your webhost's help files then they may well make reference to these terms.
I am quietly confident that you don't want to be uploading into www/www, etc. - however, your public folder might actually be 'www' (with no sub-folder) as that is a commonly used folder name in such instances.
What happens to the 'Path' when you press the icon on the top-left of the toolbar marked 'Go back to the upper folder' ? Your public folder will probably be somewhere near the top of this tree - what folder names do you get as you progress back up through the directories?
Who do you host with? If you let me know then I'll try and find out the name of the public folder on your behalf...
Paul
Autor
I host with icdsoft. Currently I use Microsoft Front Page. I attached a screen shot of what happens when I hit the 'go back to the upper folder'.
Hello Edward,
Thanks for the info.
Well, surprise, surprise... your web root folder is 'www/www' so the settings were right the first time. Make sure you go back to that folder in Step 5 before uploading again. 'Destination folder' should be left blank (as before) and once X5 has uploaded your project the 'index.html' file should be located within the 'www' sub-folder, which is itself within the 'www' parent folder:
https://www2.suresupport.com/faq.php/17/134
So it looks like your issue is due to something else. Perhaps the available storage space on the server? Is your project very large? Again, check that it does not exceed any limits icdsoft have placed on your account.
Failing that check the FTP upload settings that I referred to earlier on in the thread.
Keep us posted.
Paul
Autor
Well thank you for doing the research. It seemed strange to me but I feel better about it now. I went in to the control panel and see that I don't have much space left. I think it's a space issue. I don't get much space with our plan. I am going to back up the old site on an external after work tonight and then delete it from the server and try it again. I'll let you know what happens. Thanks for the help.
Edward
Autor
Paul,
The site is up and running. It was definitely a case of not enough space on the server. Once we deleted the old files from the server the new site loaded no problem. Thanks for your help.
Edward