Hello Michael!
Please follow this procedure:
Uninstall all Incomedia WebSite x5 programs you have on your computer,like the Free and Demo Versions, and then delete the installation folder in Program files. When these folders are deleted, please delete the licence.iwl files as well in the WebSite X5 folders in AppData\Local\Incomedia\ and then download the most updated version from your answers.websitex5.com profile in the "Downloads" section.
You will need to deactivate the antivirus and firewall and then run the installer, with the right click option, as administrator.
Follow the registration procedure and once installed, run the program again as administrator with  the right click option.
When the program starts, open the project and then reload all image by pressing CTRL + Preview.
I hope this helps!
Samantha