WebSite X5Help Center

 
Michael M.
Michael M.
User

Error message on upload  en

Autor: Michael M.
Besucht 764, Followers 1, Geteilt 0  

Hi there, we're having issues uploading our website files - this error message keeps appearing, not one we have seen before. it says "error in file export. Check if writing inside the specified folder is allowed" We'd appreciate your help trying to resolve the issue so we can update our site! Thanks

Gepostet am
3 ANTWORTEN
Incomedia
Claudio D.
Incomedia

Hello Mary,

If on the computer you have installed Internet Explorer 11 and you are using WebSite X5 Evolution 7 or Evolution 8, it can happen during the export to get an error which will not allow to complete the export of the files.

It can also happen this procedure goes well but once online the website will not work correctly because of missing files.It has been documented with the release of Internet Explorer 11 it has been introduced a bug ( for more details visit https://connect.microsoft.com/IE/feedback/details/808279/ftpopenfile-and-internetwritefile-broken-changed-in-ie11 ) which is not allowing to export correctly.

In this case the option is to run the program as Administrator with the rightclick option and choose in step 5 to export to disk and then upload the project with an FTP client like Filezilla manually online.

If also in this way the export online is not working correctly, while waiting Microsoft to release a Patch to fix this issue, is to downgrade Internet Explorer to an previous Version (8,9 or 10).

On some Windows Versions, like Windows 8.1 Internet Explorer 11 is automatically installed and cannot be deactivated, in this case, if you have the possibility you need to install WebSite X5 on a PC where you don't habe Windows 8.1 or Internet Explorer 11.

Many thanks!

Mehr lesen
Gepostet am von Claudio D.
Michael M.
Michael M.
User
Autor

Hi thanks for this,

I uninstalled Explorer 11 but now the software is coming up with a new error message!

"verify the entered parameters with the internet provider" - can you please let us know how to correct this?

Thanks

Mehr lesen
Gepostet am von Michael M.
Incomedia
Claudio D.
Incomedia

Hello Mary,

Did you install a previous Version of Internet Explorer like as example IE10?

It is important to have also a previous version installed to fix it.

Many thanks!

Mehr lesen
Gepostet am von Claudio D.