...Have a look at this post: https://helpcenter.websitex5.com/post/1578

...maybe it's s similar case...one more question what about you O.S.? win 10?

Hello Peter,

Is this happening only to one project or also to other ones?

Which windows version are you using?

Many thanks!

Hi

I am using windows 10 because i had a problem with windows 7 before and it was suggested by your company to upgrade it to Windows 10.

So far it is only 1 project I am working on.

After it hung like that it dissapeared from the projects screen and i had to restore an old version. Lost about 15 hours of SEO work on this project

Hello Peter,

We never suggested to upgrade to windows 10 as I see in your previous posts.

About the issue please try to repair the .NET Frameworks by following these steps:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

Please try also with a new project to see if you experience the same issue and in case you added custom HTML code remove it and then test it again.

Many thanks!

it now crashed

Here is the exception. I have 28Gb Ram on this machine and it is a i7 and I am only using 37% memory of 10.4Gb

2016/02/09 12:22:19 PM [EXCEPTION] Exception of type \'System.OutOfMemoryException\' was thrown. System at System.Diagnostics.NtProcessInfoHelper.GetProcessInfos(IntPtr dataPtr) at System.Diagnostics.NtProcessInfoHelper.GetProcessInfos() at System.Diagnostics.ProcessManager.GetProcessInfos(String machineName) at System.Diagnostics.Process.EnsureState(State state) at System.Diagnostics.Process.get_WorkingSet64() at (Object ) at ..(Object ) at . .(PaneEnum ) at ..( , PaneEnum ) at ..(Object , ) at (Object , Object , ) at . .(Object , Object , ) at ..(PaneEnum ) at .. (Object , EventArgs ) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 2016/02/09 12:21:41 PM [INFO] wizPlanWebsite 2016/02/09 12:21:36 PM [INFO] wizPageProperties 2016/02/09 12:21:21 PM [INFO] wizPlanWebsite 2016/02/09 12:20:24 PM [INFO] wizPageProperties 2016/02/09 12:19:59 PM [INFO] wizPlanWebsite 2016/02/09 12:19:50 PM [INFO] wizPageProperties 2016/02/09 12:19:48 PM [INFO] wizPlanWebsite 2016/02/09 12:19:43 PM [INFO] wizPageCreation 2016/02/09 12:19:38 PM [INFO] wizPageCreation 2016/02/09 12:19:27 PM [INFO] wizPlanWebsite 2016/02/09 12:19:23 PM [INFO] Saved! 2016/02/09 12:19:23 PM [INFO] BackUp Not Loaded! There is an error in XML document (75782, 10). 2016/02/09 12:19:22 PM [INFO] Saving Metadata... 2016/02/09 12:19:20 PM [INFO] BackUp Not Loaded! There is an error in XML document (80272, 10). 2016/02/09 12:19:19 PM [INFO] 0 Page 60 - End 658 2016/02/09 12:19:19 PM [INFO] Page 60 - Ending... 658 2016/02/09 12:19:19 PM [INFO] Waiting 1 Threads 2016/02/09 12:19:19 PM [INFO] Change time: 60 2016-02-09 14:19:19 2016/02/09 12:19:19 PM [INFO] Waiting 1 Threads 2016/02/09 12:19:19 PM [INFO] 98 Page 3 - End 621 2016/02/09 12:19:19 PM [INFO] Page 3 - Ending... 621 2016/02/09 12:19:19 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:18 PM [INFO] Change time: 3 2016-02-09 14:19:18 2016/02/09 12:19:18 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:18 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:17 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:17 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:17 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:16 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:16 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:15 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:15 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:15 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:14 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:14 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:14 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:13 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:13 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:13 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:12 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:12 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:11 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:11 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:10 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:10 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:10 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:09 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:09 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:08 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:08 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:08 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:07 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:07 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:07 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:06 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:06 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:05 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:05 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:04 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:04 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:04 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:03 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:03 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:02 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:02 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:01 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:01 PM [INFO] Waiting 2 Threads 2016/02/09 12:19:01 PM [INFO] 97 Page 55 - End 663 2016/02/09 12:19:01 PM [INFO] Page 55 - Ending... 663 2016/02/09 12:19:01 PM [INFO] Waiting 3 Threads 2016/02/09 12:19:00 PM [INFO] Change time: 55 2016-02-09 14:19:00 2016/02/09 12:19:00 PM [INFO] Waiting 3 Threads 2016/02/09 12:19:00 PM [INFO] Waiting 3 Threads 2016/02/09 12:18:59 PM [INFO] Waiting 3 Threads 2016/02/09 12:18:59 PM [INFO] 96 Page 54 - End 655 2016/02/09 12:18:59 PM [INFO] Page 54 - Ending... 655 2016/02/09 12:18:59 PM [INFO] Waiting 4 Threads 2016/02/09 12:18:59 PM [INFO] Change time: 54 2016-02-09 14:18:59 2016/02/09 12:18:59 PM [INFO] Waiting 4 Threads 2016/02/09 12:18:58 PM [INFO] Waiting 4 Threads 2016/02/09 12:18:58 PM [INFO] Waiting 4 Threads 2016/02/09 12:18:57 PM [INFO] Waiting 4 Threads 2016/02/09 12:18:57 PM [INFO] 95 Page 53 - End 659 2016/02/09 12:18:57 PM [INFO] 95 Page 35 - End 657 2016/02/09 12:18:57 PM [INFO] Page 35 - Ending... 657 2016/02/09 12:18:57 PM [INFO] Page 53 - Ending... 659 2016/02/09 12:18:57 PM [INFO] Change time: 35 2016-02-09 14:18:57 2016/02/09 12:18:57 PM [INFO] Change time: 53 2016-02-09 14:18:57 2016/02/09 12:18:57 PM [INFO] Change time: 53 2016-02-09 14:18:57 2016/02/09 12:18:57 PM [INFO] Change time: 53 2016-02-09 14:18:57 2016/02/09 12:18:57 PM [INFO] Waiting 6 Threads 2016/02/09 12:18:56 PM [INFO] Waiting 6 Threads 2016/02/09 12:18:56 PM [INFO] Waiting 6 Threads

here is a jpg of the task manager, before i sent the error report using Website X5

Hello Peter,

Did you try in a new project to see if the same happens?

Did you also try to repair the .NET Frameworks to see if this helps?

Does the project contains custom HTML code?

Many thanks!

I did try the .net framework repair and had the same problem. It does not happen all the time so maybe it is the size of the project and so many objects. The custom code it has is basically google analytics code and the code for my SSL certificate

Hi Peter,

I have a 70 page site which works ok with V12 Pro, it did until I had other problems with V12 not related to yours.

regards Nigel

Hi Nigel

At the moment my site is only 50 pages, quite a few are SQL database access , but what I did do it put on animated buttons from the Object and in the pages where i am adding 17 animated buttons are where it is going wrong.

It seems like a cache problem or maybe a file corruption on the project file. Every time it crashes, and I open the project again it says that it was not closed properly and should i open it. I also say yes. I am just wondering if there is corruption in the file and how can we repair it.

I dont want to restore an old version each time because sometimes it is 5-6 hours of hard work, especially SEO adjustments which takes time.

It seems to have said something about 'out of memory' and this is the area where it worries me. I have plenty of memory avail.

At most imes i have maybe 15 applications open at one time and maybe 40 pages in Google chrome, but that is why i have got 28Gb of memory and the usage is still only 37%

Regards

Peter

Hello Peter,

The out of memory messages doesn't refers to your available ram but on how windows manages the memory and it seems the number of objects and codes you add it filling the allowed memory for the program by windows. Windows 10 suffers from this issue and the developers are working to find a workaround to this windows issue until windows itself fixes it with an update.

I would recommend to install all windows updates available to see if one of these fixes it.

Can you please tell me what objects you used on the pages?

Are these online to see what's on them to see if the issue can be duplicated by using the same objects on the pages?

Many thanks!