I am having no luck with version 13, i can not make changes then preview because the preview just sits there with the spinning flowe. only why to close the program is to use the task manager. then it asks to save but it just keeps flashing the green bar but never ends so end task in task manager. 

Am i the only person that can't get it to work? very frustating as i have spent hours trying this and that but nothing makes a difference. maybe when the retail version comes out next week it will all be fixed

Hello Jeff,

Can you please tell me which windows version you are using?

If you start a new project do you experience the same issue?

Are there other programs running in background?

Many thanks!

Hi Claudio
i am using windows 10 64 bit
There are no other programs running
i have not tried to make a new project , just trying to use a version 12 and migrate it to 13 .

Also when importing it gets stuck at 94% . see attched pic

Hello Jeff,

Can you please test it also with a new project?

Please send me also the project IWZIP file so I can verify it to see on what it depends.

You can use the function on http://www.wetransfer.com to generate a link and then write it here so I can download it.

Many thanks!

Claudio

i did a work around for my problem. i have 2 identcal projects. one worked fine the othe other did not work at all. so i duplicated the working one, renamed the dup and everything is working right now. 

Claudio

disregard last message

i have now changed VAT to HST and done a preview of thi. it has now stuck again. see attach pic. has been stuck here for 30 minutes

i really hate to say this but this is the worst piece of software you guys have introduced.

Claudio

i cant use the wetransfer as my project is 2.6 gb. plus it locks up in version 13. version 12 max compress is still 2.4gb. 

terrible software introduction as now both of my projects don't work in 13 after all i changed was the VAT to HST. i did nothing else. then as i am closing i get an error message and to send details to website x5 but it has locked up also.

just trying to import project and just open with no changes. stuck again at 94% as per pic

also the time delay from italy to canada is no help, taking too long for answers

Hello Jeff,

Can you please test it also with a new project to see if after creating it and saving it the same happens when you make a change?

Which exact windows version are you using?

Many thanks!

Hi

I have used 2 different computer . Both with windows 10, using 2 similar projects but slightly different with the same results

I made a new project, one pic in main page and preview worked. Made changes to VAT TO HST and preview worked

I can't even open my imported projects before making any changes. Always stuck at 94% just like all tge other people on here are saying and having trouble with. 

Claudio

i am using windows 10 Home

Hello Jeff,

In this case I need to see the project. Can you please send it to me?

You can use the function on http://www.wetransfer.com to generate a link and then write it here so I can download it.

Many thanks!

hi Claudio

I can't send to wetransfer as my project is 2.4 gb, wetransfer free is 2 max

update, even after the update to version 13 i still can not create past the 94%

Claudio

i stripped down the export to fit wetransfer

after the update it still gets stuck at 94% when creating project

here is the link to wetransfer

https://we.tl/a242YxJJvY

Jeff

Hello Claudio

Did you get my we transfer link?

Hello Jeff,

I got the project and I imported it completely. I tested also the preview after making some changes and it was working correctly.

Can you please try to start windows in safe mode and then use the program in safe mode to see if the same issues happens again?

Many thanks!

Hi Claudio

I will try that again as I did try and it did not work. This is  happening on 2 different pics. Seams a lot of work but I really need this to work 

Claudio

tried safe mode with network. still got stuck at 94% while trying to create projects. it imported like it should. then when i highlight the project click start, it goes to 94% then stops

Claudio

this morning i did a complete fresh install, a fresh update and a fresh import. it imports ok. when i highlight project, click next then it tries to "creating Project Files" it works until it gets to 94% still. i have tried safe mode, renaming zip files, etc. but nothing works for me. i really don't want to start all over again as I have 1500 parts installed. 

Please Help Me......

Jeff

Hello Jeff,

If you choose to not add the backup and preview files in Version 12 is then the project smaller than 2 GB so you can send it to me by using the function on http://www.wetransfer.com to generate a link so I can test the project?

Many thanks!

Claudio

You already have it sent to you before.i can resend

Claudio

We don't seem to be getting anywhere with my pro lem. You keep asking for the sane things and for me to keep doing the sane things. 

I am still unable to co very and use and or preview my projects. Is there anyone e else we can confer with to get answers. 

Claudio are you there? Are you still trying to help me or should I repost my problem again???????????

Hello Jeff,

Sorry you are right.

I'm uploading the project so I can pass it to you so you can test if it works with this one. As soon as it has been uploaded I will write you the link here.

In any case the developers are already working on the issue.

Many thanks!

Thanks Claudio

I will work it tomorrow my time as I am not at home at present,

Hello Jeff,

The link is:

https://we.tl/1wXgdc70oC

Whenever you have time test it and let me know.

Many thanks!

Claudio

Thanks for the file. I was able to import and preview. 

Looks like I have looks of work to do as all the images are of the incorrect size. Some are missing 

So it is working for what my original problem was. Thanks 

Claudio

I spoke too soon. after finally opening the project, and saving. then reopening it crashed on the project saying somethimg about HML 0,0. i had to delete it as it would not open. so i re imported your copy again and it is stuck at 94%. this is frustrating as this is now installed on a brand new computer.

Jeff

Hi

after the above error, i had to uninstall and reinstall, open in safe mofe, reimport project. so i lost all of my work.

i have made some changes agaim in the header area and now the preview is hung up about 2mm in the green guage

looks like i will never get to use this upgrade (down grade to me).

lots of my images are missing, when i do find some and click to enlarge they are all distorted and the view is not a square but a rectangle thus unable to view pic.

Claudio

see above 2 messages

this is rediculus, brand new computer out of the box, is acting the same with your software as my old unit.

where do I go from here??????????

i have not been able to use this software at all, I even crashed when I opened a new project today.so frustrated and disappointed. Seems no one is working issues

Hello Jeff,

It has been released an update in the beta channel which will be soon released as official update. As soon as you get the notification in the program about a new update proceed to install it and then test it again.

Please keep me updated.

Ok thanks

Thanks Claudio and the developers, new update is working

Hello Jeff,

I'm glad to hear the issue could be solved with the new update.

Many thanks!