Hello Michael,

good morning and thank you for contacting us. 
I'm very sorry that you are experiencing this situation. I wish to inform you that other users have already informed us about this and our technical team is working on it to solve it as quickly as possible. They have found the problem and they are fixing it, therefore its just a matter of time now. 
Eventually, you have 30 days to request your refund so I would kindly ask you if you can wait a little while until we have fixed this issue. Would this be ok with you?

Thank you for your time and patience.

Samantha

thank you for your quick response yes i will wait