Hello Vineed,

could you please send your request to the Cleverbridge Customer Service at ''***''? 
I'm sure they will be able to help you out with this. 

Please let me know if you manage to purchase your software. 
Thank you!

Wishing you a lovely day,
Samantha

Vineed,

I had (similar?) problems attempting to buy Website X5 Credits in August with my debit card. After many attempts and lengthy investigation, and contrary to the purchase page, it appears that Cleverbridge's site only accepts credit cards, not debit cards.

If that is your problem, you should be able to purchase using PayPal, or otherwise I was able to buy the update to Website X5 v13 with my debit card by selecting 'credit card' for the purchase method but entering my debit card details instead.

I hope that helps.

Best regards,

Malcolm