Check out  http://pyramid-rentals.com/admin  which email scripts work. Check also whether the target email address receives the email, possibly also times with the email address from the project is the ok.

JJ.

Also templates do not conform to website builder

useless I would never recomend this to my worst enemy !

Hello Abeer, 

thank you for having contacted us. 

Unfortunately and since the release of WebSite X5 13, the direct technical support for WebSite X5 10 is no longer avaiable, as you can read here: https://helpcenter.websitex5.com/es/post/154824

Please consider that this does ot mean that you won't receive any help at all:as you have seen, the other users are avaiable to help you further with your issue. 

Thank you for understanding. Kins regards.