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Mona P.
Mona P.
User

How do we fix a glitch?  en

Autor: Mona P.
Visitado 2323, Followers 1, Compartido 59  

Hello, I had sent an email last week, but I still haven't gotten a response. We are trying to add more products to our website under the category “Plastics”. There are around 300 products under that category. However, when we make a page there is a glitch on it. We have 36 items per page. And when we test our website, there are two items that have the same picture but different descriptions. For example, item 2120 is plastic container 10” round, case pack 48 and item 7514 is a laundry basket 14” tall, case pack 48. When we test the website, the description for each item would be correct . Both 2120 and 7514 would have its own description. But, the picture for both items would be the plastic container. I don’t know why this keeps happening. We tried to delete the items and enter them again, but it still does the same thing. We even tried to break down the 300 products into 5 categories but it still does that. How do we fix this problem?

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7 RESPUESTAS
Incomedia
Mirko Nosenzo
Incomedia

This problem is probably due to a duplication of the product data into the second product.

You can try to remove the 2 products and reinsert them.

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Mona P.
Mona P.
User
Autor

Yes, I did that already but there is still a glitch. 

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Publicado en de Mona P.
Incomedia
Mirko Nosenzo
Incomedia

Please check your WebSite X5 version, the last is 8.0.17.

Could you send me your website address?

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JiPeR 48
JiPeR 48
Moderator

Hi Mirko !   8.0.17 ?? Innocent

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Incomedia
Mirko Nosenzo
Incomedia

Oh sorry, 8.0.16!

Thanks Jiper.

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Mona P.
Mona P.
User
Autor

We updated the version to 8.0.16 as well, but we are still getting the same problem. 

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Publicado en de Mona P.
Incomedia
Mirko Nosenzo
Incomedia

You'll need to remove the broken products and reinsert them. Can you send me your website url?

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Publicado en de Mirko Nosenzo