WebSite X5Help Center

 
Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
User

How do I activate the extension of Update Protection?  en

Autor: Marcus Vinicius Rocha Da Silva
Visitado 1122, Followers 1, Compartido 0  

My Update Protection is almost expiring, so I bought the extension for another year. I received an e-mail with the license key and the information that I should activate the extension before my Update Protection expires, but I didn't find a way to activate it neither in the software nor in the site.

Could you help me, please? My Update Protection will expire!

Publicado en
4 RESPUESTAS - 1 ÚTIL
JJ. JUAG
JJ. JUAG
User

Go here in your profile to "My license" and in the bottom left you can enter the new license number.

JJ.

Leer más
Publicado en de JJ. JUAG
Wayne B.
Wayne B.
User

When I updated mine, there was a link in the confirmation page that allowed me to activate it straight away.

Leer más
Publicado en de Wayne B.
Donald B.
Donald B.
User

Did not activate when using the link for me. Had to go in as JJ stated, enter key and the number changed again. 

Note: the extention must be activated before the expiry date of your previous Update Protection.

Another way to cause a problem for us? This company does some strange things.

Leer más
Publicado en de Donald B.
Incomedia
Elisa B.
Incomedia

Hi Marcus, 

as JJ.Juag and Wayne suggested, you need to enter the code you received in the "My licences" section. Please consider that the code related to the software will not change, but you will notice that the term date will be updated.

I wish you a lovely day. Kind regards.

Leer más
Publicado en de Elisa B.