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Ian King
Ian King
User

What happened to my x5 vs 17 upgrade?  en

Autor: Ian King
Visitado 253, Followers 1, Compartido 0  

My computer upgraded to the new version 17.0.4.0 when it came out and I began to create a website using it; now, I've gone into my programme to pick that up and carry on with it and for some reason, my upgrade has reverted back to version 15.2.3... Why?? What has happened to my upgrade and how do I get it back?

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5 RESPUESTAS - 1 CORRECTO
Esahc ..
Esahc ..
Moderator

Ian

According to the system you are only licensed up to v15

Since you believe this to be in error and have a project to indicate this (I assume not done on a trial/demo version and not handed to you by someone using a later version) you can contact Incomedia here. I have marked this email for Incomedia's attention.

Should you need or wish to provide any other details (proof of purchase, activation key, email confirming purchase, etc) please mark this conversation as private by clicking on the gear in the first post and selecting the red eye. This way only you and Incomedia will see these details.

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Incomedia
Elisa B.
Incomedia

Hi Ian, 

don't worry, you are simply trying to open a project which you have converted for WebSite X5 17 into WebSite X5 15. As a general information, please don't forget to always duplicate your projects before converting them, so to avoid any troubles. 

Now, to solve this issue, you please need to download the latest WebSite X5 17 version from the "Download" section of your account, install it and import the project. 

Please let me know if I can be of further help. Kind regards.

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Ian King
Ian King
User
Autor

Oh dear, I just realised this post (with all my details including licence keys etc) are public!!! PLEASE DELETE this imformation before someone pirates these details!!! Gahhh!

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Esahc ..
Esahc ..
Moderator

Ian, I have hidden your post from most users, but if you wish to hide it properly please see my first post 

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Incomedia
Elisa B.
Incomedia

Hi Ian,

did you solve the issue? Do you need further assistance?

Please let me know. Kind regards.

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Publicado en de Elisa B.