WebSite X5Help Center

 
Jiper 85
Jiper 85
Moderator

Please refresh the User Profiles  en

Autor: Jiper 85
Visitado 330, Followers 2, Compartido 0  

Hi Elisa,

I reported, by private message on February 16, 2019 that it became difficult to control the versions used. Some users only use one version, and we see on their profiles versions that do not correspond to reality.

https://helpcenter.websitex5.com/es/post/207814 

Typical on this example:

Where we see appearing versions 14 to 17 while the user seems to have only version 14 !!

It may be time to refresh the history of each user so that we can be sure to help on the good version owned ...

User profiles need to be updated clearly!

Thank you for clarifying the situation that could allow technicians and moderators to do their "Help" better.

J.P.

Publicado en
7 RESPUESTAS - 1 ÚTIL
Paul M.
Paul M.
Moderator
Usuario del mes EN

I second everything that Jiper has said above.  I've noticed the same and it has become very confusing.

Leer más
Publicado en de Paul M.
Esahc ..
Esahc ..
Moderator

+1

Leer más
Publicado en de Esahc ..
Incomedia
Elisa B.
Incomedia

Hi guys, 

I have discussed the matter with my colleagues and the issue has been reported, I will let you know as soon as I get some news. 

Thanks! Kind regards.

Leer más
Publicado en de Elisa B.
Paul M.
Paul M.
Moderator
Usuario del mes EN

Thanks Elisa!

Leer más
Publicado en de Paul M.
Jiper 85
Jiper 85
Moderator
Autor
Usuario del mes FR

Merci beaucoup Elisa ! cool

@+, J.P.

Leer más
Publicado en de Jiper 85
Incomedia
Elisa B.
Incomedia

Hello guys!

I have been confirmed that you can already have access to the information about the version the user is currently using. Namely, the version number in bold refers to the version the user can have access to, while the one labeled as "Last Version" refers to the version the user is currently using. In Jiper's example:

Version 2019.1, Version 17, Version 16, Version 15 are the available versions for the users, i.e. the one he can download from the "Download" section of his profile. 

Last version: 14.0.6.2 means that the user is working with version 14.0.6.2 (probably he has not tried the other versions yet). This information is repeated more times because the licence key for Versions 15, 16, 17and 2019.1 is the same. 

I have reported anyway that this way of labeling was not clear enough, so I hope this aspect will be improved soon. 

Thanks! Kind regards.

Leer más
Publicado en de Elisa B.
Jiper 85
Jiper 85
Moderator
Autor
Usuario del mes FR

Hello Elisa,

"I have reported anyway that this way of labeling was not clear enough, so I hope this aspect will be improved soon. "..... I agree.

Thank you for these clarifications,

J.P.

Leer más
Publicado en de Jiper 85