Preview webpage & editing text objects preview not working 
Autor: Christo K.
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Good day
The preview function for the webpage has stopped working and so did the individual text boxes on 4) Pages as well. they do display sometimes if you are patient and wait long enough...
When I click on "Preview" I sometimes see the Black Website X5 logo spinning and then nothing further...
Website X5 Updates: All has been installed as and when they became available from incomedia.
PC Has been rebootede several times (Just in case)
How can I get these function to work asap please.
Many thanx
Christo
Publicado en
https://helpcenter.websitex5.com/es/post/222605
Autor
Hi Łukasz M.
Lucky for me I dont have any empty boxes as that does not help for good page planning :) All Text and Picture boxes are accounted for and populated.
Many thanx
Christo
Usually, if I have a problem with loading the preview and I can't deal with it, I reach for the best way - uninstalling and installing WSX5.
Autor
wow, thats radical way of doing things... I suppose thats one way of doing it... Will try it...
Autor
mmm, I have uninstalled and reinstalled the application with all PC restarts in between. Reactivate it but no luck as far as preview is concerned.
Thanx anyways..
Christo
Autor
Now I have tried exporting the website to an .iwzip file and importing it back into WX5 but no joy yet...
Any other ideas please ?
Many thanx
Christo
Hello. "Lucky for me I dont have any empty boxes" - You sent a screenshot and there are empty cells.
Try adding an empty text object to them.
Try to hold down the CTRL key on the keyboard and press the pre-view button.
Try temporarily disabling antivirus and firewall.
Autor
Hi Alesej H
I have filled the 2 boxes with empty text boxes... yet no change and I have been using Ctrl+Preview.
Will try disabling antivirus...
Thanx
Christo
Autor
ok, I have disabled my Avast Antivirus for 10 minutes and the Preview started working again which is great. Now my Antivirus reactivated and the preview stopped working again.
What am I to do as I cannot disable my Antivirus indefinately especially when I am connected to the internet?
Many thanx
Christo
Autor
For anyone in the future that might have the same problem, here is the solution:
In my Avast Firewall settings I added Website X5 as an exception rule to allow it through the Firewall. Website X5 makes connections to the internet on startup and if these do not connect so the preview system does not work. - See attache picture for more info...
Hope this helps.
Kind regards
Christo