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Liên H.
Liên H.
User

Payment method and diliverying option are no show in the order mail  en

Autor: Liên H.
Visitado 2251, Followers 2, Compartido 23  

Good morning, when I receive an order mail from my online shopping, it doesn't show out the information about payment method and diliveying option of customer's oders. Opposite they have been showed these information in the confirm of customer's order mail. Please help me! Thank you and best regards.

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5 RESPUESTAS - 1 CORRECTO
Incomedia
Noemi W.
Incomedia

Dear Liên H.,

please kindly look at this faq where you can find useful suggestions in order to solve your doubts:

http://answers.websitex5.com/post/24269

Please, let me know if you could solve the issue.

Thank you!

Kind Regards,


Noemi 

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Liên H.
Liên H.
User
Autor

Dear Noemi W,

Thank you very much for your responsible! I could receive all mails  when my client places order. My problem is that in my mail the information of payment methods and the shipping goods of client was missing, which they should be show out in the mail, so from that information i could make correctly the control and shipping goods to my client. Please kindly go to my wesite URL:www.vimpo.ch under the button WEB SHOP and make an example order you will receive an automtic mail to confirm your order from me, so via your email address that i could send back to you an attachment with my receiving mail from your order. Maybe you can help me to solve this problem!

Surely I will let you know if i could solve the problem

Thank alots and best regards

Lien Hoa

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Publicado en de Liên H.
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Noemi W.
Incomedia

Hi Liên H.

In order to solve the problem, you only need to update WebSite X5 EVolution 9 to 9.0.6. After the update please, export the whole web site project again. I have checked your web site "www.vimpo.ch"noting that it has not been updated.

Kind Regards,

Noemi

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Liên H.
Liên H.
User
Autor

Hi Noemi W.

You mean website X5 Evolution version 9.0.6.1775. If i understand it correct and in the future should i frequently to update it to solve this problem?

Thanks & best regards

Lien Hoa

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Publicado en de Liên H.
Liên H.
Liên H.
User
Autor

Dear Noemi W.

I would like to inform to you that my problem has been solved.

Once again thank you very much

Best regards,

Lien Hoa

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Publicado en de Liên H.