If the customer wants to pay immediately, they should complete the payment first 
Autor: Linus J.
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In other systems, customers are prompted to log into PayPal and pay immediately. On Website X5, the customer already receives an order number and is informed that the order is being processed before they have paid. See the image. This needs to be changed. It should be written, that in order to complete the order, please click down to pay. See attached image!
I urgently ask Stefano to improve this. Please, Stefano! Thank you!
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+1
I Agree, please fix this issue thats been a problem for a long time now. This proof of payment before actual payment dilemma...
Kind Regards
Hi. Excuse me for my english, I'm italian.
Have you tried changing the text in the order summary email that the customer receives? If I can give you some advice, insert this text and change the default one proposed by the software:
Dear Customer,
Thank you for your order and we are sending you the summary below.
Below you can find the list of products ordered, the billing information and the instructions for shipping and payment chosen.
If you have not paid for the order, you can do so at any time by following the instructions at the bottom of this email. Otherwise, ignore these instructions.
The order is being processed, as soon as we receive notification of payment, we will process the order.
---------------------------------
We remain at your disposal for further information.
Kind regards
The Sales Staff
Autor
I can't change the text in the image I sent. This is not the text in the E-Mail message, this is the one while processing the order. I urgently ask correct this. This behavior of the system confuses the customer. They do not know that they must click below now. (see my image)
Linus, this situation is since a long time...
Many often we have asked to change this process like all e-Ccommerce Website...
You pay, and after you receive an email of order confirmation... and not the reverse
But no change from Incomedia.
Autor
I hope Stefano will do something.
Linus, OK... you can change that text from STEP 1 / Settings / Content Language...
(the interface of my software is in Italian but the procedure is the same)
1)
2)
... and then once in this screen write cart_step4_descr in the top right bar where you see the search symbol. You will see in the center the item you searched for with next to it, on the right, the text you need to change and enter the one you prefer (I wrote "CHANGE THIS TEXT")
Autor
Dear Giuseppe,
Thank you for your last message. It was very helpful. I have already implemented your idea, and it serves as a good temporary solution. I hope the e-commerce process will be improved soon to avoid many customer mistakes.