Christiaan, there is a known issue with WX5 at the moment (https://helpcenter.websitex5.com/es/post/271474), but in case this is not related you could try export project as iwzip (step 5, export project)

Then restart WX5 and select open, import and import the saved project (this will NOT overwite the existing project). Can you now work on mobile resolutions?

Hello Christiaan,
I am sorry about the persisting issue.
Are you encountering this in Step 2 - Template ---> Template Contents when trying to edit header and footer depending on their breakpoints, or when working on each page and determining their display orders and other elements for the breakpoints, or both?
could you provide me with a copy of the project so that I can investigate more closely?
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

Thank you for your reply It is in both instances.

I will greate the project sample for you today..thank you

Hi Eric I sent the project to ***

The webiste development is stuck because we cand edit the mobile side of it.

The moment I try to access the mobile aspect ratios it becomes unresponsive no matter how long I wait.

I can return to the desktop aspect no problem but mobile is a no go.

Hello Christiaan,
I have only noticed issues with the editing of the Header, specifically, and am reporting these, whereas with the Footer I can only see that there currently are objects that are placed outside of the working area, causing it to have a large sidescroll.

Could you provide details on what else you have encountered so that I may report other issues if there are any?

No it looks like it got sorted on the last update.

BUT: today again x5 is freesing on previews again making it impossible to work.

It was working fine for 2 days now and suddenly today again problems...Why?

Hello Christiaan,
as there were no further updates for the software, it is likely that a local factor is affecting the situation, so I would recommend a clean reinstall following the steps below.
The folders to be deleted with these steps usually do not contain any projects, that by default are stored at C:\Users\YourUsername\Documents\Incomedia\WebSite X5 - Pro, but you can check their contents to make sure of this.

1) Uninstall the software normally, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro).
3) Go to the path C:\Program Files and, if it is present, delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro)
4) Do the same at the path C:\Users\YourUsername\AppData\Local\Programs, deleting the folder WebSite X5 – Pro if present.
5) Restart the PC.
6) With VPN, antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2025.2/wsx5_pro.exe

I remain available.