In a test, it worked for me with the blog comment, even though I didn't use a domain email address, and the admin received the email.

Maybe other users or Incomedia staff know where the error might be.

Hello:
My setup is as follows.
Comments are saved in a database (but it should work the same as saving them to a file).
The email I use is my personal email, not my domain email.
This way, any comment on any post sends me a notification to my personal email.

I think adding a domain email causes a loop or is canceled (a comment arrives, the server sends a message to the same domain email, and so on).

Set your personal email (Hotmail, Outlook, Gmail) and test.
Regards

Hi

Thanks for proposals.

I tried different mail addresses, but none of them works.

I hope WebsiteX support can give me a hint or two.

Hello Reinar,
if you check the control panel of the website, and check the Website Test section, do you see any error displayed in the E-mail log at the bottom?
You can access the control panel by adding /admin after the URL of your website and using the credentials of any user set as administrator in Step 1 - Settings ---> Access Management.

Another option:
Forward from email: post @ reinar . dk --> to a personal email. This is done from Cpanel.
I'll include screenshots.

Although I have assigned my primary email as a contact @ mysite . com in the parameters section of step 5 - export to the internet.
With the option disabled: allow sending from alternative senders.

Regards.

Hi

Yes, there is following error:

[2025-07-22 06:34:46] Cannot send email with internal script

Is this from WebsiteX5 or from my webhosting (One.com)

All other test are passed

Hello Reinar,
e-mail errors are usually on the server's side.
In this specific instance, it may be that the e-mail server does not support the script you are using, could you please provide a screenshot of the e-mail settings in Step 5 - Export ---> Parameters ---> E-mail?
Thank you.

Hi

Here it comes.

Thanks

Hello Reinar,
I would recommend changing this to PHP Mailer or SMTP/Authenticated SMTP, you should find the necessary parameters on your hosting control panel or by contacting the provider's support.

I can now send from the Control Panel with PHPMailer.

But I cannot send from the blog site allthough I set the same parameter: PHPMailer.

In the control panel I get this error: [2025-07-22 13:11:01] Could not instantiate mail function.

Hello Reinar,
I would then recommend checking with your provider the cause of the error and whether SMTP/Authenticated SMTP may be recommended rather than PHP Mailer.
What version of PHP are you using on your hosting space? It should be visible in the control panel as well.

Its 8.0.30.

By the way:

I also have a contact form on my site, and from there mail is working.

Are these two things not using same parameters?

Hello Reinar,
they should mostly be using the same processes, but something on the server's end is preventing the notifications to work for this aspect, this is why I would recommend checking another script depending on the provider's recommendations.

Fixed.

I now use One.com's outgoing server - mailout.one.com - for users (only) and with authentication.

Thanks for any help.