Is the included web hosting from WebSite X5 used? - then wait for the Incomedia employees, who may be online here on Saturday, otherwise from Monday during office hours in Italy.

i have been using it for over a year. recently paid renewal fee.

In the profile "Charlie L." an expired license is displayed.

Incomedia employees will be able to provide more detailed information from Monday.

Hi Charlie, 

I see the hosting was correctly extended, but unfortunately I can't find the order for the domain extension, are you sure you did extend it? Can you please provide me with the order reference number, so I can further investigate?

If you didn't extend the domain, you're still in time to do so here: https://go.websitex5.com/licence/renew_domain?CUSTOMERID=789020&DID=1993&HID=76767

Thanks!

on 11/4/2025 i paid for domain extension in amount $26.47 for order 263471681.

Hi Charlie, 

please check now, it should be up and running. 

Thanks!