Today the old license of the Website x5 Agency program expired and with the activation of the new license I can no longer add my custom domain, because it is blocked on the other license (as you can see in the pictures). I mention that both licenses are for the same user. What do I have to do to be able to publish my website online?

I encountered the same problem last year, you have to unlink the custom domain from the old license. Please review last year's exemption to solve the problem:"

Hello Marginean

I've requested the unlinking of the domain from the old hosting so that it can be connected to the new one. It should be completed by tomorrow

I remain available here

Stefano

Posted on the 11/28/2023 18:17:26 from Stefano G"

https://helpcenter.websitex5.com/es/post/261983