Updated my existing version X5 Pro to latest version, now won't load. 
Autor: John W.
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Opened up my Website Pro (03/03/2026) and saw there was a new version so I updated.
I received the installation box and everything went through and said it was successful.
Pressed the start button and nothing loaded so I tried loading from the desktop icon and still nothing.
Did a restart of the computer tried again still nothing.
Any ideas or should I just re-install.
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The update worked for me without any problems.
There are instructions for a new installation here, see
>> https://helpcenter.websitex5.com/es/post/274096 (in German, 3rd post, translate with Google)
Hello John,
I am sorry about the issue.
The instructions Daniel was referring to are the following:
1) Uninstall the software normally, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro).
3) Go to the path C:\Program Files and, if it is present, delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro)
4) Do the same at the path C:\Users\YourUsername\AppData\Local\Programs, deleting the folder WebSite X5 – Pro if present.
5) Restart the PC.
6) With VPN (if you use one), antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2026.1/wsx5_pro.exe
Make sure that WebSite X5 is set as an exception for VPN/antivirus/firewall afterwards, so that it is possible to leave them active when using the software.
I remain available.
Autor
Thanks for your replies.
As I had an urgent update for a customer I did the following: -
Re-installed from an earlier download without uninstalling the programme.
The install took a very short time to complete.
Opened the programme again successfully and as expected it offered an update.
Started the update the first time and it said it was unable to complete, so I re-ran it again. This time it completed successfully and I am back up and running again.
Not sure this would have been a recommended way looking at the above post but luckily it worked for me.
If the update is simply canceled, then it is usually due to a current server problem and a new update attempt will help.
If WebSiteX5 can no longer be started, then a new installation as mentioned by Eric C. probably needs to be carried out.