Hi Philip,

thank you for the details.

Could you please confirm whether, despite being redirected to the payment failure page, you are actually receiving the payments on your PayPal account?

Could you also send me the link to the website where you are experiencing this issue?

Finally, could you please double-check that the redirect URLs for successful payments are correctly configured under E-Commerce > Order Management > PayPal?

Once I have this information, I can look into the issue further.

Thanks! Kind regards.

https://propertydevelopment.org.uk

Payments are received yes but return to the failure page.

payment confirmation is correct,  and failure page correct

I will attempt to reset those maybe rename them and link again and see if it resets it.

Ok following on from that I changed the page entirely, saved it, changed again to the renamed files, processed a card payment for £1 and it went to the failre page still.

A failed payment correctly goes to the failure page so Ive made it generic to

There was a communication error or the payment may have been declined. Please check that your funds have left your account.Your payment will have been unsuccessful if the funds have not left your account.No card information is retained or seen via this site and is processed by PayPal systems.

https://propertydevelopment.org.uk/payment-confirmations.html

is the confirmation page....

Hi Philip, 

can you please try to delete the exported files of your website and, while you're in WebSite X5, start the preview while pressing the CTRL key? After you've done that, please export the whole website again and refresh the page by pressing F5. 

Thanks! Kind regards.

ok, I did delete the exported files before, ctrl for preview I willl look at that and redo..however preview doesnt process the order to point of confirmation as such

Hello Philip,
yes, the purpose of the CTRL + Preview was just to regenerate the files, but the test should then occur in the online version of the website.