Hi!
You should have received a link to download your program in your order confirmation email. You need to launch the program from there and add your licence key in it.
If you have problems, please give me your licence key so that I may help you, I have now set your post as private therefore only me and you can read it from now onwards.
Thanks!

Hola he seguido sus indicaciones, he desinstalado el programa, he eliminado la carpeta de Incomedia, he descargado el programa de esta pagina, lo he instalado y sigue igual.

espero una respuesta, gracias

Hi I followed your instructions, I uninstalled the program, I deletedthe folder Incomedia, I downloaded the program from this description, I've installed and still the same.

I expect an answer, thanks

Good morning Iratxe,

I see that you have opened another post with the same topic and that my collegue Claudio is following you http://answers.websitex5.com/post/29606 . Please do not open a several posts with the same topic because we need to gather all the information toghether in order to help you more quickly.

i will now close this post so that you may solve the issue with my clooegue that has posted and answer for you.
Thank you!

google translate:

IratxeBuenos días,

Veo queusted ha abiertootro post conel mismo temay que micolegaClaudioestá siguiendohttp://answers.websitex5.com/post/29606.Por favor, noabrir unavarios puestosconel mismo tema, porque tenemos quereunir toda lainformación deJUNTOScon el fin deayudarle con más rapidez.

Ahora voy acerrar este postpara que puedaresolver el problemacon miclooegueque hapublicadoy laconteste por usted.
¡Gracias!