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Robert P.
Robert P.
User

Update Install Problem  en

Autor: Robert P.
Visitado 1170, Followers 1, Compartido 0  

I am unable to install update 10.0.6.31. Error message appears and cannot be cleared except with the task manager. Looks up the program.

Bob Paolinelli

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Paul M.
Paul M.
Moderator

Hello Robert,

In this situation you could try the following:

  • Install with anti-virus disabled
  • Install with firewall disabled
  • Install on clean boot
  • Install as Administrator (right-click on setup icon)
  • Bypass any proxy servers

If you still experience difficulty then you can download the updated program file (10.0.6.31) by visiting the 'Download' section of your profile (drop-down menu at top-right of this screen), then you can install over the top of your existing version.  Reboot your PC, and run the setup file whilst X5 is closed.  Right-click on the program icon and select 'Run as administrator'  -  you won't lose any data.

This is a preferred way of updating the program if other issues (antivirus, firewall, etc) prevent you from updating within the program itself.

Kind regards,

Paul

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