Hello Louise,

where you are asked to insert a new activation code?

In the installation process you should be asked once, did you refer to Answers?

Please attach a screenshot of where you get stuck for better explaining your issue, thank you

Is the code correct? And the install file also? If not sure click your phote (then you go to your profile) Download (right buttom) the latest version and check your licence there also. With both of them and the original e-mail you should not get a second code question.

BR A