No email confirmation from customer 
Autor: Anthony K.
Visitado 2490,
Followers 2,
Compartido 0
I have a problem with receiving the email order confirmation after my customers completes the transaction. They receive and email confirmation but I don't so I am not aware they have placed an order. Please help. Thanks Anthony
Publicado en
Autor
hi further to my previous email. I am with GODaddy hosting. They have told me that I am unable to write into a temp folder for PHP code and as such is there a work around? I hope this helps with my question.
Autor
anybody?
I think it a hosting issue not software.. They need to edit your php.ini and give you access so that your php email script will be able to send mail either using POST or GET.. I believe also your Email contact form will be having thesame problem.. Most web hosting companies disable it by default becaue most people use it for spamming but if you explain to them why you need it they may grant you access or you transfer your domain to a different hosting company.
Autor
Thanks John U, I will give it a go.
Hi Anthony,
I have experienced the same recurrent problems with my sites loosing the order emails to us for no apparent reason - and it can be a bit embarrassing when you are running an e-commerce site and trying to look professional...
I initially changed screen the email script type to "low quality server script" in the preferences on the start-up screen but the problem reoccurred; I now think (hope) I have now run the problem down to the version of PHP the server was running - my server is now running v5.4.15 and I have only had one reoccurrence of the problem that seemed to be down to a mail server problem as the e-mail to us turned up several days later.
I have recently upgraded to the X5 pro version as it gives the option to save the orders in a database so even if the email to us gets lost again we should still have a record of it in the database though I haven’t had a reoccurrence of the problem yet to check this out...
Regards,
Mark