WebSite X5Help Center

 
Сергей З.
Сергей З.
User

I can't to load free theme  en

Autore: Сергей З.
Visite 1552, Followers 1, Condiviso 0  

I'm logging, choose free theme, start install, but  it writes - impossible to complete loading. What to do?

Postato il
7 RISPOSTE - 1 UTILE - 1 CORRETTO
Andre E
Andre E
Moderator

Can it be a firewall problem ? Please check. (disable for a short time to test it out)

Leggi di più
Postato il da Andre E
Сергей З.
Сергей З.
User
Autore

I tried disable firewall, but no effect. Writing the same -  impossible to complete loading. Yesterday it was allright. Also tried to reinstall programm. No changes.

Leggi di più
Postato il da Сергей З.
Andre E
Andre E
Moderator

let me test hold on, if yesterday was wright maybe there is a problem on the server......

Okeey, tested, I'm not able to get it as well, it worked before for me as well.

I think it's a server problem, Just wait a day probably fixed tomorrow (I hope) :)

Thanks !!

Leggi di più
Postato il da Andre E
Сергей З.
Сергей З.
User
Autore

It also does not install Blog Widget and writes that impossible to connect Incomedia server. What to do? How to connect to Incomedia server?

Leggi di più
Postato il da Сергей З.
Сергей З.
Сергей З.
User
Autore

All right! maybe tomorrow will work properly. Today also other servers were not good worked. 

Leggi di più
Postato il da Сергей З.
Incomedia
Samantha M.
Incomedia

Hello Сергей!

Please try to download your templates today and let me know if you still have issues.

Thank you,
Samantha

Leggi di più
Postato il da Samantha M.
Сергей З.
Сергей З.
User
Autore

Samantha, thank you very match! all recovered, themes loads properly, and also I install blog vidget.

Very good support. Thank you

Leggi di più
Postato il da Сергей З.