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John B.
John B.
User

Latest v.11 update fails  en

Autore: John B.
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The latest update fails to install telling me there are open programs when there are not - except for V11 which has to be open to get to the update.  Have disabled AVG but no difference.

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Paul M.
Paul M.
Moderator

Hello John,

Please try again after a 'clean boot' of your computer, or alternatively download the latest release from here:

https://answers.websitex5.com/profile/downloads

Then install over the top of your existing version by right-clicking on the setup file and selecting 'Run as administrator'...  there is no need to uninstall your existing version first.

Kind regards,

Paul

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Postato il da Paul M.