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Pavel M.
Pavel M.
User

Try to get to money back  ru

Autore: Pavel M.
Visite 1587, Followers 1, Condiviso 0  

I initiated a refund for the purchased software Website X5 Professional 12.

Are users dating back to the 8 version - 2010-2011.

Completely dissatisfied with the quality of the program issued, the number of errors, you can not export a project from 11th professional version 12 professional (the project is exported, but in the process of editing the program generates an error and closes without report bugs). Especially unhappy at the cost of minimal changes, disguised as a great achievement.

I will be here to keep up to date with the refund process.

Today is the second day, I wrote a letter demanding the return. Received a reply from finpodderzhki - apply to the support. He addressed. Very quickly, the moderator wrote and asked to make a private post. All this communication is stopped.

Waiting.

Postato il
3 RISPOSTE - 1 CORRETTO
Pavel M.
Pavel M.
User
Autore

Received a reply from financial support - apply to the tech support.

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Postato il da Pavel M.
Paul M.
Paul M.
Moderator

Hello Pavel,

In accordance with the agreement which you accepted when you installed WebSite X5, please allow 24-48 hours for a reply from Incomedia.  Check your software license and the terms and conditions therein.

Please do not open duplicate posts.

Many thanks,

Paul

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Postato il da Paul M.
Incomedia
Claudio D.
Incomedia

Hello Pavel,

You will receive automatically a notification as soon as the money has been refunded by Cleverbridge.

Many thanks!

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Postato il da Claudio D.