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Tom Smith
Tom Smith
User

Having problems website exporting to 1and1 hosting  en

Autore: Tom Smith
Visite 2065, Followers 1, Condiviso 0  

I'm using Website X5 Evolution 12 to design a website. My website hoster is 1and1. When I Export to Internet it fails with "Unable to connect to Server. Please check with your Internet Provider that you have the correct connection information."

The server type is SFTP - SSH, the FTP address is mysitename.co.uk, the username is the one I've been given by 1and 1. I know the domain name is correct (the site is up and visible) and I know the username and password are correct as I've managed to upload it by exporting to disk and using Filezilla to upload it.

Whilst I could continue to use Filezilla I'd really rather use the native tool in Website X5.

FWIW I've also tried sftp://www.mysitename.co.uk

Any ideas / help would be appreciated.

Thank you.

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6 RISPOSTE
Andre E
Andre E
Moderator

Have you tryed setting the server type to ftp.

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Postato il da Andre E
Tom Smith
Tom Smith
User
Autore

Yes, I've tried FTP as well as SFTP. Still no joy.

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Postato il da Tom Smith
Andre E
Andre E
Moderator

did you set adress with ftp on 21 ?

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Postato il da Andre E
Tom Smith
Tom Smith
User
Autore

Yep, tried that.

I'll attach a couple of screen grabs - note I've changed the credentials (for confidentiality) but the error messages are the same. Also note I've tried using / and /. as the destination.

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Postato il da Tom Smith
Tom Smith
Tom Smith
User
Autore

We've found the problem. Some glitch on the password on the domain. I've changed the SFTP password the hosting site and on Website X5 to match. It works!

Thank you for your help.

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Postato il da Tom Smith
Andre E
Andre E
Moderator

OK, glad you found it,

Thanks for sharing the solution.

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Postato il da Andre E