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Chris E.
Chris E.
User

Preview Does Not Load  en

Autore: Chris E.
Visite 1575, Followers 1, Condiviso 0  

After I installed the latest updates for Professional 12, the Preview does not load anymore. After a long while I get a time out message with some strange characters. It is critically important that I get this resolved as soon as possible.

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Gabriele P.
Gabriele P.
User

that's a very strange situation; any screen shot? it's the first time? wath about your O.S.?

just to understand...

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Postato il da Gabriele P.
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Claudio D.
Incomedia

Hello Chris,

Does it happens with every project also a new one?

Could you send a sreenshot of the error message you get?

Try to change the port in the preferences when you start the program to see if this helps.

Many thanks!

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Postato il da Claudio D.
Chris E.
Chris E.
User
Autore

Hi Gabriele,

I suspect that it is due to a firewall rule if something similar. If I unplug from the network, everything works fine, but the moment I connect, the preview doesn't work.

The strange thing is that it only happens after the recent update; something must have changed for the firewall to block the preview.

I will take it up with our IT department.

Regards,

Chris

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Postato il da Chris E.
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Claudio D.
Incomedia

Hello Chris,

Try to see if changing the port used for the preview in the preferences helps to solve the experienced issue.

Many thanks!

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Postato il da Claudio D.