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Phil K.
Phil K.
User

Gallery Crashes when I add a photograph  en

Autore: Phil K.
Visite 930, Followers 1, Condiviso 0  
Parole Chiave: add,galley,issue,unablr

Good morning all,

I wonder if any one has any ideas why when I try and add a photograph to the galley Website X5 crashes.

I click on the gallery icon, click add, slected the photograph but as soon as I clicj on the photograph WebsiteX5 crashes.

Does this each time.

I am running Windows 10 and Website X5 Evolution.

Thank in advance.

Phil

Postato il
6 RISPOSTE
Jamie B.
Jamie B.
User

hi

I am unsure as to why this is happening, try creating a new project and see if it happens again this could be an isolated issue with your project and not the software. If it continues uninstall x5 and reinstall it to see if that fixes the issue.

regards

jamie

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Postato il da Jamie B.
Phil K.
Phil K.
User
Autore

Thank you for you time Jamie.

It happens on any project, so I will uninstall and try again.

Cheers,

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Postato il da Phil K.
Incomedia
Claudio D.
Incomedia

Hello Phil,

What exact error you get when this happens?

In case you get the crash report can you please open the details tab and copy the content of it and paste it here?

Many thanks!

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Postato il da Claudio D.
Phil K.
Phil K.
User
Autore

Hi I have tried to uninstall / reinstall still get the same issue. As soon as I click the photograph to add I get this on the screen, please see first attachement, which then asks me to close the programme, please see second attachement. I click close and it closes.

Please help

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Postato il da Phil K.
Phil K.
Phil K.
User
Autore

To go with above post.

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Postato il da Phil K.
Incomedia
Claudio D.
Incomedia

Hellp Phil,

We do no longer offer technical support for Version 7 of the program like also for Version 8:

https://helpcenter.websitex5.com/post/101940

If you have any questions or issues concerning the functions in version 7 of WebSite X5 you will still be able to use the resources available here on Answers:

  • You can use the search field to find the answer in other discussions opened in the past, or look into the published FAQs;
  • You can ask other users for advice and talk with the community.

Many thanks!

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Postato il da Claudio D.